Illinois University Project Manager

Charlotte Carter

**** *********** *****, ******, ** 60504

************@***.*** 630-***-****

Project Management

Strategic Planning Process Improvements Operational excellence

Detail-oriented project management professional with progressive and diverse experience coordinating and directing various projects at both national and regional levels, ensuring successful and timely completion. Combined expertise in strategic planning, quality control, and organizational leadership with strong qualifications in team management and training. Adept at managing and prioritizing multiple projects with in fast-paced, deadline driven environments. Outstanding interpersonal and communication skills and the ability to quickly build rapport with customers and team members

CORE COMPETENCIES

Change Management

Policy/Procedure Development

Workflow Development

Customer Service

Internal Systems & Controls

Relationship Management

Account Management

Training & Guidance

Team Leaders

EXPERIENCE

COMCAST Business, Naperville, IL 10/2013– 1/2020

Project Manager - PRI over Coax and Fiber Voice Edge

Determined stakeholders needs and expectations. Prioritized demands. Established clear set of project goals.

Sequenced activities to meet delivery dates. Identified techniques for quality control and developed a quality plan. Mapped risk and identified contingency action. Supported and directed the project team.

Comcast Business, Naperville, IL

Project Manager – PRI over Coax and Fiber 4/2012 -10/2013

Managed orders from acceptance to billing as well as provided first line customer support regarding information contained in each order. Scheduled SRO, PRETEST, DOI and DOC. Ensured projected completion according to timeline and order specifications. Worked with vendors and internal and external customers to ensure order accuracy and completion. Proficient with determining own work priorities based on department and team goals

REVIEW THESE DATES AT NORDSTROMS

NORDSTROM, Naperville, IL

Department Assistance Manager 6/2010 – 4/2012

Completed inventory management. Completed scheduling. Conducted merchandising and price adjustments.

Sales Department Specialist, 06/2008 – 6/2010

Welcomed customers into the store and department. Listened and responded to customer needs. Maintained and handled all customer needs. Handled all customer concerns in a proactive and positive manner. Assisted with point of sale as necessary. Ensured merchandise fixtures are organize and fully stocked. Prioritized and able to multitask in a fast-paced environment. Provided a positive shopping experience for customers with the ability to communicate clearly.

MOTOROLA, Arlington Heights, IL 1986 -2008

Built a solid career and outstanding reputation for providing sound leadership and innovative solutions while advancing through positions of increased responsibility and authority

National Release Manager

Spearheaded numerous deployment/upgrade projects for multiple software releases, feature activations, hardware installations and cellular telephone activations. Served as National Lead for software developments; scheduled, procured, shipped, tracker and communicated release data to internal and external teams, ensuring attainment of specific project deliverables. An integral part of successfully deploying cycle time from 13 weeks to 6 weeks, while maintaining positive deployment results with both internal and external customers. Instituted standardized processes and maximized savings regarding deployment activities. Provided quality service consistently. Maintained customer satisfaction results of 5 out of 5

EDUCATION AND CREDENTIALS

Bachelor of Science in Merchandising, Northern Illinois University, Dekalb, IL

Professional Development

Basic Management Certification Series ~ Master Certificate of Project Management ~ Associate Certification of Project Management

Technical Proficiencies

Microsoft Word, Excel, PowerPoint, Project, Windows, Mac OS, Workbench, Salesforce

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