CURRICULUM VITAE

#*/***, ********* *******,

ITHALAR POST,

THE NILGIRIS.

PIN CODE-643 004.

B.SATHISH KUMAR MOBILE: +91-948*******.

CAREER OBJECTIVE

As I am objective to become a Key Professional in an Organization. Being hard working positive minded, optimistic in my career, I wish to continue if through out my career.

EDUCATION QUALIFICATION

B.A (HISTORY)- Govt. Arts College Ooty in the year of 1999-2002. P.G.DIPLOMA IN HOTEL MANAGEMENT.

PROFESSIONAL EXPERIENCE

At Present Working as a ROOM DIVISIONAL cum SALES MANAGER at

‘HOTEL ZIP BY SPREE HOTEL MANGALA INTERNATIONAL COIMBATORE’ From 28th January 2019 to Till Date.

From May 2015 to December 2018 working as a ‘ROOM DIVISION MANAGER’

‘at HOTEL KISCOL GRANDS’ COIMBATORE.

From Oct 2012 to 2015 March working as a ‘FRONT OFFICE MANAGER’ at SAM RESIDENCY COIMBATORE.

From June 15th 2009 to Sep 2012 working as a ‘DUTY MANAGER’ at FERNHILL ROYALE PALACE OOTY.

One year eight months worked as a ‘FRONT OFFICE SUPERVISOR’ in HOTEL

‘THE RATHNA REGENT part of UMS group Pvt Ltd Coimbatore (1-9-07 to 30-5-09). One year worked as a ‘FRONT OFFICE SUPERVISOR’ in HOTEL ‘THE PRESIDENT’ part ‘PAI HOTELS PVT LTD’ Bangalore. (1-7-06 to 15-8-07). Two years worked as a ‘FRONT OFFICE ASSISTANT’ in HOTEL ‘VAISHVAVI RESIDENCY’ AT Bangalore. (1-6-04 to 15-06-06).

One year worked as a ‘FRONT OFFICE ASSISTANT’ in HOTEL SIVARANJANI at Hosur (15-12-02 to 10-2-04).

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NATURE OF JOB

Work Activities

● Manage and maintain all year or seasonal lodging, boarding facilities

● Observe and monitor workers' performance to make sure that company rules and procedures are being followed.

● Confer and cooperate with all department managers to coordinate hotel activities, such as weddings.

● Answer questions about hotel policies and services. They also resolve customer’s complaints.

● Arrange telephone answering service, mail delivery, and answers customers questions about area.

● Use computers to order food and beverages, or prepare reports.

● Purchase supplies or services from outside vendors, such as laundry, repair, and trash.

● Inspect hotel for cleanliness and appearance.

● Coordinate front-office duties and resolve problems.

● Greet and register guests.

● Show, rent, or assign rooms or cabins.

● Collect payment and record money earned and spent.

● Receive and process advance payments. They usually send out letters to confirm that they have received payment. They may return checks if space is not available.

● Interview and hire staff.

● Assign duties to workers and schedule shifts.

General Activities

● Inspect hotels to gather information and monitor surroundings and decide what needs to be done.

● Communicate with other managers to plan large events. May negotiate with managers about whose staff will help with projects.

● Make decisions and develop plans for how to manage hotel.

● Analyze financial information on computer and create reports for owners.

● Handle money and record payments onto computer. Computers allow managers to know how much money is earned daily or monthly.

● Identify staffs' actions and evaluate whether it meets hotels' standards.

● Estimate the number of rooms needed for special events. Managers may monitor the number of open rooms when renting to non-event customers.

● Answer customers' questions, make them feel at home, and build on-going relationships.

● Update what they know about community and help customers understand what they can do in the area.

● Schedule work activities and communicate duties and hours to staff. Coach staff on how to do the job and motivate them to finish projects.

● Coordinate front desk staffs' work, and build a team environment.

● Interview applicants and judge the quality of their skills to staff various positions in hotels.

● Perform general physical activities and administrative tasks when delivering mail or answering phones.

PERSONAL DETAILS:

Fathers Name : G.Bhojan

Date of Birth : 04-06-1981

Marital Status : Single

Languages Known : Tamil, English, Hindi and Kannada & Malayalam. Declaration

I hereby declare that the information given above true to the best of my knowledge and belief.

Place: Coimbatore. B.SATHISH KUMAR.

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