Customer Service/ Security Officer

Erica n Jackson

*** ****** ****** ****. *** #*** Newark, NJ 07108 Mobile: 201-***-****

Email: **********@*****.***

OBJECTIVE: To contribute to an organization that offers opportunities for advancement in a challenging environment. Over 18 years of expertise working with grade school/ high school students with disabilities. My strengths lie in creating and implementing activities that are designed to promote social, physical, and intellectual growth in my students.

WORK HISTORY

Newark Public schools

04/00-Present

Newark, NJ

Teacher Assistant

●Assisting students and teachers with daily tasks

●Work one on one with students with learning disabilities

●Assisting students with self-care including changing and cleaning themselves.

●Observe and Log student overall progress throughout the course

●Assisting students with time management to make sure their work is completed on time.

● Provided on-the-spot assistance for students and recommended additional help for those with students in need.

● Transportation Aide for the children that have medical calls for it.

SECURITAS SECURITY

07/2018-

Jersey City, NJ

Security Officer/ Customer Service Rep

●Secures premises and personnel by patrolling property

●monitoring surveillance equipment

●Inspecting buildings, equipment, and access points

●Permitting entry and supplied passes to guest

●Answering phones and using computers systems to assist with guess and workers.

Gateway Security

06/05-10/05

Newark, NJ/ Paterson NJ

Security Officer

●Kept count of incoming/outgoing cars of garage

●Patrolled the grounds on foot

●Secured offices and patients

●Handled money intake

THE NEWARK MUSEUM

09/04-01/05

Newark, NJ

Gallery Attendant/ Security

●Kept count of museum visitors

●Secured Museum artifacts

●Greeted museum guests on arrival and departure

●Helped direct flow of traffic among visitors inside the museum

EDUCATION

Sora License ID# 875200c

Essex County Vocational Technical High School West Caldwell NJ

Business Admin. G.P.A 3.5 Graduation 2000

Essex County College Newark, NJ

Major: Education/Early Childhood Special Needs Paraprofessional

New Jersey City University Jersey City NJ

Major: Psychology Minor: Special Education and Business Management

SKILLS

Strong verbal and written communication skills; excellent customer service skills; polite, patient, helpful, and attentive to customers’ needs; I am a hard worker, loyal, sincere and a dedicated individual who has great ambition Computer Skills: Knowledgeable of Microsoft Office Applications such as Word knows how to navigate well on the Internet

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