CYNTHIA DANTZLER-WILLIAMS

***** ******* ***, *******, ** 39574

662-***-****

adpswm@r.postjobfree.com

OBJECTIVE:

Experienced customer service professional with a background in multiple management positions looking to expand my horizons in other management positions to become a well-rounded management professional.

SKILLS:

Technically skilled in multiple database platforms, including Versix and Sedona.

Ability to delegate responsibilities between employees.

Experienced in management of up to fifty employees, including scheduling, resolving conflict, hiring, and training.

Working knowledge of multiple alarm systems, including, but not limited to, Honeywell, DMP, 2GIG, and Qolsys.

Strong leadership, critical thinking, and communication abilities.

EXPERIENCE:

Service Manager Jan 2018-Present

All Safe Technologies Gulfport, MS

Order, receive, and replenish inventory according to stock levels.

Schedule service tickets and job installations with customers and technicians.

Write daily, weekly, and monthly reports regarding technician time performance, job progress, and vehicle maintenance logs using Microsoft Excel.

Central Station Manager Jan 1991-Oct 2017

Stanley Monitoring (FKA SentryNet) Memphis, TN

Fostered and maintained relations with multiple security company dealers and customers.

Trained new employees on database with an emphasis based on processing and prioritizing alarm signals and handling customers professionally.

Supervised entire alarm floor while ensuring UL code protocol and procedures.

REFERENCES:

Professional references available upon request.

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