Customer Service Representative

MADRIGAL, LEAN MARIE VICMUDO

Blk *, Lot **, St. Matthew St., Borja Subd. Poblacion,

San Ildefonso, Bulacan 3010

Contact No.: +63-926-***-****

Email Address: ************************@*****.***

OBJECTIVES:

• I am seeking a challenging career to broaden my knowledge about the field that I am in, and to contribute to the success of the company through my perseverance and utilizing the skills that I can further improve while working on it.

WORK EXPERIENCE:

Customer Service Representative

Ratsadahan (POGO)

October 2019 – October 2020

JOB DESCRIPTION:

Technical support and customer care

Responding punctually to customer inquiries

Maintaining calmness and courteousness at all times Medical Receptionist

Commcare, Inc.

February 2018 – August 2019

JOB DESCRIPTION:

Identifying purpose of visit and directing them to specific service in accordance to their needs.

Maintaining medical records and making complex calculations

Provide basic and accurate information in-person and via phone/email ON-JOB-TRAINING:

Ride Operator

March 2016 – June 2016

Six Flags New England – Massachusetts, United States of America

Operates mechanical riding devices and vehicles effectively

Advise customers to proper safety precautions to avoid any injuries

Inspect devices for any malfunctions before opening to public

Monitor and reporting of unsafe conditions to Manager on-time Assistant Secretary

November 2016 – December 2016

Department of Tourism – Makati City, Philippines

Preparing and disseminating correspondence, memos and forms

Filing and updating contact information of employees, customers and clients

Develop and maintain a filing system

Documentation and organizing of reports and expenses SKILLS AND ABILITIES:

• Excellent verbal and written communication skills

• Highly organized and efficient, adaptable to environment

• Well-versed in using computer software such as:

- Microsoft Office Application

TESDA CERTIFICATE: Front Office Services NCII

Amadeus Training Diploma: Amadeus e-Learning – Reservation Essentials PERSONAL INFORMATION:

Gender : Female

Nationality : Filipino

Date of Birth : December 15, 1996

Civil Status : Single

EDUCATIONAL BACKGROUND:

Tertiary : Bachelor of Science in Tourism Management Centro Escolar University

Dean’s Lister 2014 – 2015

Secondary : Saint John School

Elementary : Saint John School

CHARACTER REFERENCES:

Ms. Janeth Palasigue

Branch Manager – Commcare Inc.

Tel No.: 828-6046

Mrs. Norma Aquino

State Auditor V – COA (Department of Tourism)

Tel No.: 828-4223

Ms. Janelle Villamor-Qua

Tourism Program Head – Centro Escolar University

Mobile No.: +63-922-***-****

I hereby certify that the above information is correct and true to the best of my knowledge.

Lean Marie V. Madrigal

Contact this candidate