Tahereh Nekouei

** ****** *******

Richmond Hill ON L4C 5H4

647-***-****

adpsuy@r.postjobfree.com

Customer Service

2021

Profile

● Good communication skills both written and verbal

● Effective time management skills to work effectively in fast paced work environments

● Able to multi task and prioritize tasks to manage heavy workloads

● Strong people oriented skills and positive energy to greet customers to serve the best service to customers

● Ability to work well both independently and as part of a team to work in diverse situations Relevant Experience

Communication Skills

● Effective communication skills to address problems in a clear and quick manner

● Effective listener by responding appropriately to customers’ needs and concerns to achieve high customer satisfaction

● Great interpersonal skills to create a welcoming a positive work environment for staff and customers

● Able to follow tasks and instructions with ease and ask questions for clarification Organizational Skills

● Extensive experience in scheduling and time management

● Very resourceful and experienced in multitasking to assist with taking on multiple tasks

● Able to prioritize and manage time to ensure tasks are always completed to meet and exceed expectations

● Plan and delegate work to ensure work flow is well balanced amongst team Customer Service Skills

● Positive and encouraging work attitude to create a meaningful work environment for staff and customers

● Strong attention to detail to minimize mistakes and errors

● Adaptability to a variety of situations – prepared to solve problems quickly and effectively to meet fast and friendly service

● Strong rapport skills to understand concerns and give the best results to customers

● Attained Customer Service Retail Training program certificate – gaining an in depth knowledge and understanding of current issues and trends of customer service industry Education

B.A English Instruction Isfahan University 1994

Work Experience 1995-2018

Teacher Ministry of Education, Iran

Volunteer Work Experience

Customer Service Information Clerk

Richmond Hill Performing Arts Centre, Richmond Hill ON Senior Support Assistant / Event Assistant

Richmond Hill United Church, Richmond Hill ON

Cleaning and Maintenance

Dental Office, Richmond Hill ON 2019

Lunch supervisor 2020

MacDonald's kitchen 2020- present

Sobeys Deli Clerk 2020- present

Certificates

E S L level 6 Welcome center 2020

Standard- C P R / A E D National C P R Foundation 2020 Safe Food Handler York Region Health Services 2019 CPR/ First Aid ACEIS Group 2019

WHMIS ACEIS Group 2019

Health and Safety2020 at Work March of Dimes Canada 2019 Customer Service Training March of Dimes Canada 2019

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