July **, ****

To Whom It May Concern:

My name is Ambrosio Hernandez and I am interested in a full time position with your company.

As you can see on my resume, my expertise and experience is in delivering excellent customer service. I am a professional, and a pleasant individual, with a responsible and dependable work ethic. My attention to detail and organization skills are sure to assist and benefit your team.

I have excellent communication skills and I am eager to work.

Thank you for reviewing my resume and I look forward to meeting with you.

Sincerely,

Ambrosio E. Hernandez

ambrosio Hernandez

9486 Bowen Drive • San Antonio, TX 78250

210-***-**** – adpstl@r.postjobfree.com

WORK HISTORY

Lone Star Pest Solutions, San Antonio, TX. June 5, 2015- Present

-Manage Pest Control program at South Texas Bio-Medical Research

-Provide professional Pest and Termite services to residential and commercial establishments

Terminix International, San Antonio, TX. April 1993- June 5, 2015

Position: Service Manager

Supervise, direct and motivate staff to provide quality service to customers in a timely manner

Provide continuing up to date training of branch service and sales

Maintain driving records and licensing credentials

Inspect termite and pest control work done by branch personnel to ensure with company standards

Prepare daily reports; route structuring, year to date route progress, service production, and accounts back log

Respond to customer complaints promptly

Contact pending customer cancellations in an attempt to retain the account

Maintain inventory and order all chemicals, pesticides and equipment

Present and prepare technical and safety training

Compliant and familiar with Federal and State laws and internal audits

Proactive in monitoring numbers of customers to be serviced for the month

Calculate and figure and amounts such as discounts, interest, commissions, proportions, percentages area, circumference and volume

Call and confirms scheduled services

Ensures and inspect employee vehicles for cleanliness and in good operating condition

Reconcile employee commissions and payroll

Cintas Uniforms, San Antonio, TX. September 1987- April 1993

Position: Route Training Coordinator

Responsible for Sales and Service

Trained all route drivers

Assisted with routes in the absence of associates

Provided excellent customer service to Commercial Establishments

Collected daily customer payments; cash and credit card

University of Texas Health Science Center, San Antonio, TX. June 1978- August 1987

Position: Senior Administrator

Answered all incoming phone calls

Distributed Medical and Dental supplies

Maintained Inventory Control of supplies

Fitted all Medical and Dental professional personnel with proper required garments

QUALIFACATIONS: -Certified Pest Control Applicator -Citrix software program

-Certified Termite Applicator -Highly Organized

-American Institute of Food Safety Certified -Detail Orientated

-Certified Defensive Driving Instructor -Creative Problem Solving

-Intermec hand held computer -Superb Communication

-Mobi GPS tracking system -Bilingual: English/Spanish

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