Para-professional
Resume:
Shannon Castorino
Lascassas, Tn 37085
adpskk@r.postjobfree.com
Experience
Special Education Paraprofessional
Rutherford County Schools
Aug 2020 - Present (1 year 4 months +)
Assist in the delivery of educational and behavioral interventions of Special Education students; also assists Special Education students in general education classrooms with the goal of helping students to reach their educational goals.
Account Manager
Social Butterfly
2017 - Nov 2021 (4 years 11 months)
Social Media Marketing
Customer Service Management
Copy-writing
Email Marketing
Data Entry
Spa Coordinator
Copperleaf Day Spa and Salon
Oct 2014 - Jan 2017 (2 years 4 months)
Responsible for ensuring complete customer satisfaction by providing full guidance and consultation in scheduling, confirmation, check-in, and check-out procedures. Responsible for coordinating all aspects of the overall guests’ experience, and acting as the communication link between the guest and the staff. Complete knowledge of all spa services, packages, promotions, and retail products.
Managed the customer service department and ensured a great customer experience. Scheduled all spa services and maintains professional relationships with spa clientele. Conducted closing shift reports and reconciled all cash, credit card, and room charges. Promoted all spa programs/activities by discussing with other departments that may assist guests with a total spa experience.
Assistant Librarian
Gilbreath Memorial Library
Oct 2014 - Oct 2015 (1 year 1 month)
Responsible for performing routine clerical duties within the library and assisting library staff. Assisted students and patrons with locating information, stocks shelves, and checked out books and materials. In charge of story time and craft time with the preschool children, as well as developing and maintaining a young adult section.
Customer Service Rep Geek Squad
Best Buy
Nov 2009 - Oct 2011 (2 years)
Geek Squad customer service tech.
Education
Jefferson Community College
Liberal Arts and Sciences/Liberal Studies 1998 - 1999
University of Phoenix - Business
Bryan Career College- Travel and Tourism 2001
Skills
Customer Service • Microsoft Office • Social Media Marketing• Sales • Merchandising
Certified Para-Professional
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