Project Manager Deployment
Resume:
Patrick O’Malley
*********@*******.***
Summary
I am a highly experienced and result oriented senior IT leader with over 10 years of progressive capability with a passion for technology. I have extensive knowledge in leading projects associated with call centers and project plans within migration and set up of new technology centers. Excellent ability to communicate needs to vendors, stakeholders and cross functional teams.
Professional Experience.
Medica Healthcare June 2021 to Present
Project Manager
Implemented new Call Center and Electronic Media Services.
Consultant on new Command Center System
Agile Coach, Scrum Coach involved with implementation of Agile concepts.
Implemented new Claims process using Zipari.
Firefly dba Trustone Federal Credit Union Burnsville MN August 2019 – March 2021
Project Manager Infrstructure and Security
Implemented the following programs, Cisco Firepower, Umbrella, Stealthwatch, ISE,Watch Guard Firewalls, Mimecast, office 365 Duo two tier authentications, Microsoft Azure, redundant data center, Telari, Nimble, conducted 2 data centers, disaster recoverie as required by our Board of Directors.
Replaced Domain, Exchange, and AD servers.
Completed 60 projects in 10 months with major IT Changes
Implemented new call center for 100 agents
Project Manager for IT Security, Infrastructure, and electronic media
Chair Change Management Board
Implemented Zoom corporate wide to improve communications during the pandemic
Upgraded VPN Service to handle the additional traffic during the Pandemic
Office 365 Migration
Default Browser Transition
Other Projects related Information Technology Infrastructure Changes such as conference and hearing room audio visual technology updates
Prime Therapeutics - Eagan, MN February 2018 - June 2019
Infrastructure Project Manager
Project Manager Scrum Master for a new 410,000 square foot headquarters facility in Eagan.
Led planning efforts using Scrum Agile Kanban methodology for new IT Infrastructure and new technology for this state of art building. Reduced office space by 30% by consolidation of facilities and providing flexible collaborative work space.
Responsible for adhering to the project management discipline and standards in accordance with the Enterprise Project Lifecycle methodology preparing all project documents, which include project charter, scope budget issue tracking documents, and getting necessary board of directors’ approval
for the projects.
ATK Northrup Grumman Minneapolis-St. Paul, MN June 2016 December 2017
Senior Infrastructure Program Manager
Led many projects, usung Scrum Agile Kanban and Waterfall metodoligy for three large call center projects, security and network upgrade, VPN two tier migration projects, Security Upgrade, SharePoint Upgrade, and Jira Implementation.
Setup Dashboard for Monitoring Project status using PAL, Share Point, Crystal Reports, for monitoring systems health after implementation.
Utilize both Waterfall and Agile project management processes, prepared project charter scoping documents budget.
Led corporate network upgrade that saved the company $1 million annually
Implemented new network, new phone system, security upgrade, two large call centers and Jira
Park Nicollet Healthcare, Minneapolis/St. Paul February 2007 – May 2016
Sr. Program/Project Manager/Infrastructure Manager
Managed a multi-year initiative to replace and consolidate network and telephone systems in hospital and call center environments. Managed project using Scrum and Agile process.
Managed project plans and resource allocation across multiple projects including tracking resource bandwidth and forecasting future availability for scheduling new projects.
Built project plans in MS Project and tracked progress through both PlanView and Daptiv tools.
Deep experience managing various project plans and identifying risks and dependencies across programs/projects. Set up and managed a SaaS solution (Innotas) for project tracking, resource supply/demand management and planning. Innotas is a SaaS competitor to MS Project Server.
Directed the implementation of the new Cisco UCC IP Voice System including 14500 stations and 30 locations. Project completed on schedule and below budget. Overall project responsibility included CPM, Scrum, and Agile, risk management, project scoping and implementation.
Implemented Vocera Call Management System at Regions, Methodist Hospital
Managed new POS system rollout.
Implemented Cisco 911 First Responder System.
Implemented new dictation services for 1220 physicians.
Deployment manager for server virtualization project.
Former work
Central office Manager for Verizon and AT&T
IT Manager for Boston Scientific
Project Manager IT Security White House, White House Communications Agency
TSA set up security at major airports after 9
Software project manager for Amacom systems 911 system developer
Director of IT Carlson Companies
Director Ramsey County
Top Secret Clearance
Board Member E911
Chairman Eagan Burnsville Telecommunications Commission
Over 100 call centers and 52 data centers
E911 Expert
Education
Metro State University, BA, Business
University of Wisconsin, Sociology
Brown College, AA, Broadcasting and Electronics
Inver Hills College, AA, Law Enforcement, Law
Cisco UCC and Enterprise Systems
Avaya Systems
Scrum Agile Kanban Trained
Aperture Data Center Software Certification
Trained PMP and ITIL, Kanban Agile Scrum and Waterfall.
AMA Management Training
Notary
Skills/Tools/Methodologies
Azure
Waterfall
Agile
Kanban
JIRA
Microsoft Office
Smart Sheets
Microsoft Project
SharePoint
PMBOK
Cisco UCC and CNA Trained
VM Ware
Servicenow
Microsoft Project Service
Risk Management IRAD RIDAC
Apeture Data Center planning and Management System
Zipari
Waterfall
PMP PMI trained
ITIL Trained
5ESS
Acatel
Alcatel DAX
ADO
Scrum
Clarity
Access control
Budget
Cisco
Customer service
Deployment
Healthcare industry
Metrics
Cloud Computing
Mitigation
Wirleeess Network WLAN
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