Benefits Representative Customer Service
Resume:
GWENDOLY
N
STEPHENS
*************@*****.**
m
Dallas, TX 75287
Attentive and dependable with a solid understanding of both the real estate and financial industry laws and regulation. Experienced with working out alternatives such as short sales to prevent foreclosure and customers bankruptcies. Highly organized and methodical with a strong attention to detail.
PROFESSIONAL SUMMARY
Mr Cooper - Closer/ Funder
Irving, Texas • 03/2021 - 08/2021
* Input and confirm data required to generate closing documents.
* Serves as liaison with closing agent.
* Calculates funding amount for each loan package, balances figures with closing agent, releases wire and funds loan.
* Prepares loan documents for multiple states.
* Input and compile loan closing documents and send to closing agent for signing within timeframe outlined by management.
* Review and verify all fees and charges associated with loans and meet all compliance regulations with HUD provided.
Mr Cooper - Loan Solutions Specialist
Farmers Branch, Texas • 08/2020 - 03/2021
* Analyze and resolve issues with loan verifications documentation (such as title reports, homeowners
insurance, property taxes, credit, pay histories, income, employment, and appraisal to ensure compliance with all applicable program guidelines as well as federal and state regulations).
* Complete loan structuring activities to include
SKILLS WORK HISTORY
• MS Office
• Customer Service
• Written Communication
• Good listening skills
• Self-motivated professional
• Responsible
redisclosures resolving compliance issues, prep for underwriting completion of closing disclosures and preparation of the file for loan closing. Properly update appropriate systems - BOSS Director, Encompass, and Loan OriginationSystem (LOS).
Addressing and resolving loan issues with processing and underwriting of mortgage loan files within established service level agreements (SLA).
Exeter Finance - Funding Analyst
Irving, Texas • 01/2019 - 10/2019
* Process and complete loan files, examine motor vehicle contact documentation to ensure accuracy and compliance with corporate policy, program guidelines, credit
stipulations, and state/federal laws.
AmeriPlanUSA - Independent Benefits Representative Plano, Texas • 07/2015 - 07/2018
* Participated in weekly team meetings to recruit
individuals for discounted health plans,
Citi Mortgage - Loss Mitigation Representative
Irving, Texas • 01/2009 - 03/2015
* Discussed property liquidation options with customer.
* Provided reinstatement and payoff quotes to mortgage customers.
* Reached out to borrowers to discuss current status and loan workout options.
* performed financial analysis and address borrowers financial situation.
* Assisted with short sales and deed in lieu process.
Contact this candidate