Center Representative Administrative Assistant
Resume:
Chandra Forthman
West Memphis, AR *****
***************@***********.***
I am reliable and dependable independant worker in many areas. I have had to deal with people in some of their worst moments. I think that this has given me the ablitliy to be sensitive to peoples needs in many situations.
Authorized to work in the US for any employer
Work Experience
Customer Service Representative
Transcom/APPLE - West Memphis, AR
August 2021 to December 2021
I started out only handling billing and fraud issues. I’ve since moved up to helping with software issues and helping with other new employees.
Customer Service Representative
The New AnswerNet Inc - Willow Grove, PA
February 2021 to July 2021
The job is a call center position that takes contracts for outside companies. I started out taking calls for the New York State Vaccine Clinics and am now working on the New York Emergency Rental Assistance Program. We take calls from residents to assist with making applications for help because of the Covid-19 pandemic.
Service Advisor
Gossett Motors
October 2020 to January 2021
I assisted customers with check in and pick up of their vehicles for routine maintenance and in depth issues. I also answered multi-line phone system, filed for work on extended warranty and with Mazda, Hyundai, and Mitsubishi warranty. Kept customers updated with the progress of their repairs and collected payment at time of pick up.
Service Advisor/Cashier/Receptionist
AutoNation Ford
October 2019 to May 2020
Assisted customers with check in and pick up of vehicles for routine maintenance and in depth issues. Worked with Ford warranty and extended warranty companies for coverage. Answered multi-line phones and took in payments for services rendered.
Administrative Assistant
The Hughes Agency
August 2018 to July 2019
I worked for both the City of North Little Rock and ATA while at this agency. In both positions I was in trusted with personal and confidential information. I took care of uploading all of the updates for the City of North Little
Rock into the computer system. At the ATA I was in the school operations department and ran background checks on all adults in the program nationwide. The City of North Little Rock was a job specific when I finished it I moved on to ATA.
Call Center Representative
Parker Cadillac
October 2016 to June 2018
I answered calls for 4 dealerships Cadillac, Audi, Lexus, and Mini Cooper. I helped customers to set up appointments for work on their vehicles, priced out parts and labor, and assisted them with any questions. On average we could take in about 125 calls daily with at least 80% of those being appointments. Also making outbound calls to check on customers, offer assistance or make follow up appointments. Education
High school diploma
Marion Senior High - Marion, AR
August 1992 to May 1996
Skills
• Automotive Repair
• Multi-line Phone Systems (10+ years)
• Microsoft Office (10+ years)
• Front Desk (6 years)
• Upselling (5 years)
• Vehicle Maintenance (5 years)
• Auto Estimating (5 years)
• Data Entry (10+ years)
• Office Management (6 years)
• Cold Calling (5 years)
• Microsoft Excel
• Clerical Experience
• Filing
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