Voice Engineer Sales
Resume:
Jerry Olson
Omaha NE ***64
********************@*****.***
Career Experience:
Windstream – Kinetic - Lincoln Nebraska
Sales Engineer III
April 2018 – November 2020
Responsibilities included:
Design fiber Metro Ethernet, Internet, MPLS and Velo Cloud SDWAN solutions for single and multi-site customers
Provided customer user demonstrations of Windstream Kinetic hosted Mitel voice, and All Worx premise- based phone systems, as well as SDWAN failover capabilities for disaster recovery options.
Provided technical product support and training for the SMB sales team as well as in customer meetings.
Worked with Network and Engineering teams to validate services and design options. Cox Business - Omaha Nebraska
Sales Engineer II
January 2012 – December 2018
Responsibilities included:
Designing Fiber Metro Ethernet, Internet, MPLS and SDWAN solutions for single and multi-site customer locations.
Designing SIP and PRI Voice Networks to include single and multiple sites, and Backup/Redundancy options.
Working with Network Engineering and Project Management to design and deploy the solutions.
Working with Product Managers to ensure the sales team's training of new product rollouts
Providing technical assistance to Project Managers for smooth and coordinated customer implementations.
Cultivating relationships with customers, forming trust at multiple levels.
Reporting customer network utilization and make recommendations for improving network performance.
Maintaining documentation of customer’s voice and data networks.
Attending job-related training to increase knowledge of Cox Business products and sales skills.
Attending Strategic and Development meetings with Sales management. New Vision Communications, Inc. - Omaha Nebraska
President
October 2005 – May 2012
Built strategic alliances with Manufacturers and Distribution Channels that resulted in better overall support and buying power. Defined business strategy and business plan annually for maximum business growth.
Managed team of 28 professionals to strengthen the company's business model and network system implementation of major accounts across the central region.
Developed and directed strategic for launch of Nortel voice and Microsoft Link integration. Manager of Design Engineering
October 2003 – May 2005
Managed the engineering and pre-sales process. Provided support to accommodate customer schedules, sales presentations, and delivery of designs and pricing for the entire customer base. Tele Systems, Inc. – Omaha Nebraska
Lead Voice Engineer
March 1999 – February 2003
January 1986 – February 1999
Troubleshooting and maintaining Nortel PBX equipment for some of the largest Call Center and Enterprise customers in Omaha, NE and Council Bluffs, IA. Responsibilities included hardware replacement, Software upgrades, as well as monthly maintenance and service record support. Peter Kiewit - Omaha Nebraska
Construction apprentice
August 1979 – February 1983
Certifications:
Metro Ethernet Forum - Carrier Ethernet Certified Professional (MEF-CECP) Education:
Westside High School – 1977 – 1979 - Diploma
Southeast Community College – Milford NE – 1983 – 1985 Degree: Associates - Electronic Engineering
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