Proofreader Customer Service
Resume:
Prenam Rose
Kolassiba
*************@*****.***
Orange City, FL
32763
EXPERIENCE
Freelance Copyeditor and Proofreader, Remote
FEBRUARY 2020 - PRESENT
● Edit social media posts for clarity, cohesion, and narrative structure
● Edit essays for structure, syntax, grammar, and adherence to di erent style guides
Center for Instruction and Research Technology at UNF, Jacksonville, FL — Online Learning Assistant
MAY 2019 - AUGUST 2020
● Aided professors in troubleshooting their issues with Canvas (a Learning Management System) through phone, email, and in-person consultations.
● Wrote emails to guide professors through issues with their online classes and created custom, simplified guides on how to use elements of Canvas and other sites relevant to online learning
● Created guides and tutorials regarding software and websites relevant to online learning (such as Canvas, Turnitin, Zoom, etc.)
● Transcribed lectures and webinars for students who needed accessible subtitles
● Used Excel and Word to track progress on projects SKILLS
Strong Interpersonal Skills
Customer Service Experience
Creative Problem Solving
Experience with working
remotely and independently
PROFICIENT IN
Breaking down technical
information into layperson’s
terms
Writing, editing, and catching
grammatical and syntactical
errors
Troubleshooting
Using the Microsoft O ce
Suite (including Word,
Powerpoint, Teams, Excel)
EDUCATION
University of North Florida,
Jacksonville, FL - Bachelor of
Arts in English
June 2016 - May 2020
Poynter ACES Certificate in
Editing
December 2021
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