Manager Food Service

PHILIP

CRAWFORD

************@*****.***

314-***-****

EDUCATION

ROOSEVELT UNIVERSITY

Bachelor of Arts: Political Science

Chicago, IL • June 2017

SKILLS

• Food Service Sanitation Manager

• Group problem-solving

• Project implementation

• Product knowledge sessions

• Menu development

• Time and goal management

EXPERIENCE

COCOA + CO.

Manager • June 2018 - Present

• Created an inventory management system to accurately handle 20 inventories per month

• Reduced variable waste product to under 3% of perishable inventory by analyzing daily traffic patterns

• Developed new barista onboarding program to execute quality store and drink standards

• Led employee product knowledge sessions on a monthly team basis, as well as scheduled one-on-one time with staff

• Facilitated over 75 virtual customers chocolate tastings including product delivery during the pandemic to maintain and increase revenue

• Closely monitored and responded to customer reviews online, while fostering a welcoming environment, which has resulted in high online metrics

• Developed and implemented a customer loyalty program after receiving feedback from returning clientele

Barista • January 2018 - June 2018

• Collaborated with management on creating an elevated coffee program, which included research/SWOT analysis of local competitors, while overseeing the implementation of a new bean supply

• Reviewed and revised existing coffee procedures, resulting in higher quality customer beverages

• Assisted with menu food development for the cafe, as well as researching new chocolate brands to bring into the store

• Created seasonal recipes of beverages to drive customer attrition and increase overall foot traffic

PEET’S COFFEE

Shift Manager • August 2016 - January 2018

• Directed weekly customer-facing coffee cuppings to directly increase bean sales by 30% at the highest volume Chicago location

• Coordinated with home office on fulfilling operational tasks including ongoing store and system maintenance

• Maintained POS cash and sales system with no

recorded variance

Retail Associate • April 2015 - August 2016

• Understood and explained coffee appliance to customers to drive sales of both beans and appliances

• Established a customer of the week program to foster a connection between the store and its clientele in

downtown Chicago

SEASONED COFFEE MANAGER

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