Services Corp Support Representative

Theodore Patrick D. Mabini

#* ************ ****** ***. ****** drive,

Pacita 2 San Vicente, San Pedro, Laguna.

+63-961******* / +63-916*******

*******.******@*****.***

To obtain a challenging position with a progressive company where my work Objective

experiences will have valuable application and will be utilized for my career advancement.

Educational

Attainment

Bachelor of Science in Computer Science

ACSAT Alabang, Muntinlupa city

Lyceum of the Philippines university, Intramuros, manila 2007 to 2008

2005 to 2007

Professional

Attainment

Customer Service Representative

Reps & Co. (Home based)

Handling Inbound, Outbound calls, E-mail and Account Creation.

- Providing information such as timeframe of the

orders and processing the request if needed.

- Doing follow-ups for the pending orders and

making sure that all orders are fulfilled.

- Mainly the role is to make sure that all

deliverables are done and to maintain good

relationship with our customers and partners.

Customer Service Representative

TELUS International Philippines

Provides quality support services for Uber drivers which includes the following:

- Updating of Uber Drivers’ accounts to ensure that information in the database are up to date

August 2019 to February

2021

May 2016 to April 2018

- Handling Uber drivers’ queries regarding trip fare payments and incentives and ensuring that all issues are resolved immediately - Ensuring first-call resolution on concerns regarding adjustments from miscalculated trip fares

- Tasks to validate credited payments to Uber drivers’ accounts

Assumes role of Team Leader when needed.

- Guides team members in ensuring that daily targets are met - Submits attendance and output reports on a daily/weekly basis

Customer Service Representative / Technical

Support Representative

Expert Global Solution

September 2014 to

December

2015

Customer Service Representative

April 2013 to August 2013

Firstsource Solutions Limited

Voice Service Associates(VSA)

AMDATEX Services Corp.

February 2012 to April

2013

Technical Support Representative(TSR)

Teletech Sta. Rosa, Laguna

May 2011 to January

2012

Customer Service Representative(CSR)

SUTHERLAND Global Services

June 2010 to May

2011

Skills and Interest ● Knowledgeable in MS Word, MS Excel, MS PowerPoint, Google Drive, Visual Basic and Java

● Able to multi-task and work in a fast-paced

environment

Personal Data

Character

Birth date: February 08, 1989

Birth place: Taguig, Metro Manila

Nationality: Filipino

Civil Status: Single

Gender: Male

Will be available immediately upon request.

References

I hereby certify that the said information above is true and correct to the best of my knowledge and belief. Theodore Patrick D. Mabini

Contact this candidate