CNA

March **, ****

Customer Service Hiring Manager

Dear Mr./Mrs./Ms. Hiring Manager,

I am writing to you regarding your company’s Customer Service/Chat Representative opening. I have been working as a Customer Care Advocate at Verizon Wireless, for more than 4.5 years now, and during that time I’ve developed impeccable phone and chat manners and an ability to politely deal with disgruntled customers. I am accustomed to working on multiple projects simultaneously, and can offer new ideas to help your company grow and surpass all goals and objectives.

Duties at my previous company included taking 32-40 calls a day speaking with private individuals and small business customers in order to resolve billing and technical concerns and providing sales support for goods and services. During my tenure, I implemented a new marketing strategy, increasing homebased agent retention by 60%.

My experience at Verizon Wireless, has helped me improve my leadership skills, hone my organizational skills, and has provided me with extensive knowledge of how to upsell services and goods to potential clients. I also have a background in the medical field working with the elderly and sick at Saint Thomas Rutherford as a patient care technician, where I further cultivated useful customer service abilities while handling escalated patient issues and managing the needs of the nursing staff. Working there, I was able to resolve issues at a 90% rate without having to involve our management team and sell the clients on the value of our services.

I’m looking forward to discussing the position and my qualifications with you in more detail soon. I feel confident that I fulfill the requirements for the Customer Service Chat Representative position. Thank you for your time and consideration.

Sincerely,

Sherita Binion

Objective

· To obtain a position as a full-time Lead/Senior Customer Service Representative.

Education

Bachelors in Progress May 2019 Western Governors University

-Major: Business Administration and Marketing

-Related Coursework: Leadership and Management

Jan 2017 STRAYER UNIVERSITY

· Major: Business Administration

· Related coursework: Marketing and leadership.

ASSOCIATES OF APPLIED SCIENCE RADIOGRAPHY Medical Assisting Back Office March 2014 ANTHEM

COLLEGE

· Major: Radiography

· Related coursework: Medical Assisting, Phlebotomy, EKG, front office, and back office work.

Diploma JUNE 2005 SOUTHSIDE HIGH SCHOOL

· Major: Dual Path

· Related coursework: Health Studies, Certified Nursing Assistant

Skills & Abilities

· Sales Credit Capture Fraud Prevention Technical Support SALES

· Customer Service Communication Processing Credit/Debit Transactions

· Communication of tasks goals area placement for the day to on coming staff.

· Problem Solving Quality Assurance

LEADERSHIP · Lead support for peers and completion of peer review of calls and quality assurance.

Experience

Assistant Store Manager ANDY’S FROZEN CUSTARD August 2019-Present

· recruiting, training and supervising staff. ·agreeing and managing budgets.

·planning menus. ·ensuring compliance with licensing, hygiene and health and safety legislation/guidelines. ·promoting and marketing the business. ·overseeing stock levels.

·ordering supplies. ·planning staff rotations ·handling customer enquiries and complaints

·taking reservations ·greeting and advising customers ·problem solving ·preparing and presenting staffing/sales reports ·keeping statistical and financial records ·assessing and improving profitability ·setting targets ·handling administration and paperwork ·liaising with customers, employees, suppliers, licensing authorities and sales representatives ·making improvements to the running of the business and developing the restaurant.

CUSTOMER SERVICE ADVOCATE VERIZON WIRELESS HOME BASED AGENT FLOOR SUPPORT JANURARY2015-August 2019

· Negotiate credits Floor support for current team Providing PeerReview/Feedback

· De-escalating irate customers Creating contests for team incentives Troubleshooting

· Evaluation of customer accts. To create customized solutions for issues

·Generating excitement for new solutions and products that can enhance their experience.

·Sales ·Technical Support Tier I ·Customer Retention · Facilitation pre-orders for new equipment

WAREHOUSE WORKER AMAZON FULFILLMENT CENTER NOVEMBER 2014-FEBURARY 2015

· Sorting customer merchandise Sorting totes for appropriate shipping

· Managing areas to maintain productivity Aiding others in managing overflow of sorting

PCT I ST. THOMAS RUTHERFORD NOVEMBER 2013-JANURARY 2015

· Total care of patients Following Doctors orders Completing orders given by

nurses

· Vital signs Assist in assessing patients Following diet orders and

restrictions of patients

· Assistance with Activities of Daily Living Caring for terminally ill, critical care,

and psychiatric patients

· Clerical organization/record keeping and bookeeping for both doctors and nurses.

RESTORATIVE TECHNICHIAN MAYFIELD REHAB & SPECIAL CARE MAY 2011- NOVEMBER

2013

· Responsible for the ambulation and rehabilitation of patients as assessed by nurse supervisor.

· Weighing patients for dietary evaluation

· Clerical organization/record keeping and bookeeping for both doctors and nurses.

SALES ASSOCIATE LANE BRYANT SEPTEMBER 2008- NOVEMBER 2011

· Zoning Cashier ·Bra fit specialist ·Floor sets ·House Keeping

· Stocking Freight Inventory ·Customer Service ·Loss PreventionBank

Drop

References

· Courtney Clardy Social Worker Murfreesboro, Tennessee 615-***-****

· Victoria Barnett Sr. Loan Specialist Columbia, Tennessee 931-***-****

· Stephanie Maxwell Radiographer Clarksville, Tennessee 931-***-****

· Jameel Braddock Housing Specialist Chicago, Illinois 731-***-****

Contact this candidate