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Matthew Morgen

Orlando, FL 305-***-**** *************@*****.***

SUMMARY

Dedicated customer service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Looking for a position that will allow me to utilize my people skills to make meaningful relationships with clients, customers and/or vendors.

EXPERIENCE

Event Specialist Nov 2019 - Mar 2021

Sam’s Club (Crossmark Merchandising), Ocoee, FL

●Successfully demonstrated items sold in store, increasing sales of items demonstrated

●Initiated interactions with customers to entice them to view product demonstrations

●Stock and replenish merchandise

Experience Ambassador/Front Door Greeter Jan 2005 - Dec 2018

Aqua Key West Theater and Nightclub, Key West, FL

●Engaged with passersby to interest them in attending a show at the theater; significantly increased show sales and attendance with each shift

●Greeted all customers warmly

●Fielded customer complaints, escalating to management, if necessary

Front Door Greeter Jan 2005 - Nov 2011

Kwest Bar, Nightly Entertainment Fun Spot, Key West, FL

(Left this position when the company went out of business)

●Displayed a friendly, outgoing and energetic attitude, creating a fun atmosphere for passersby, attracting interest and customers to the bar

●Answered customer and prospective customer questions about the establishment

●Fielded customer complaints, escalating to management, if necessary

EDUCATION

Ramapo College of New Jersey, Mahwah, NJ

West Orange High School, West Orange, NJ

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