Janelle Grossoehme

**** ********* *****

Lancaster, SC 29720

Phone: cell: 402-***-****

E-mail: adprwt@r.postjobfree.com

Objective: To obtain a position with a growing company with possibility for advancement.

Education

2000 – 2009 Metropolitan Community College Omaha, NE

Business Administration & Accounting not completed

Bookkeeping Certification Program completed 5/2009

1999-2000 American Institute of Business

Customer Service and Personal Banking classes

Additional Training

West Corporation

Leadership & Affirmative Action Training 2007

Harassment & Preventing Workplace Violence Training 2008

E-Mail Management, Effective Meetings, Delegation, & Business Etiquette Training 2008

Lincoln Financial Group

Business Execution: Understanding the Fundamentals 9/2016

Workplace Conflict: Recognizing & Responding to Conflict 4/2016

Workplace Conflict: Strategies for Resolving Conflicts 6/2016

Project Management 101 09/2016

Communicating with Professionalism & Etiquette 08/2016

Business Grammar: Common Usage Errors 08/2016

Business Grammar: The Mechanics of Writing 08/2016

Communicating with Professionalism and Etiquette 10/2016

Continuous Improvement 101 10/2016

Additional Skills

Typing speed 30-45 WPM

Experienced working with 10 Key Calculator

Experienced working with Microsoft Word, Excel, Outlook, Power Point, Internet Explorer; Google Chrome, etc.

Experienced working with AAP and EEO

Experienced working with multi-lined phones

Work Experience

06/2013-Present Lincoln National Corporation Omaha, NE

Integrated Claim Examiner (9/14/2020 through 12/7/2021)

Absence Claim Examiner (10/23/18 through 9/13/2020)

Absence Intake (3/1/2017 through 10/22/2018)

Client Services including Worksite, Hub SSO, LFG Employee (1/6/2014 through 2/28/2017)

Customer Service Representative (6/17/2013 through 1/3/2014)

Processed FMLA and Short-Term Disability claims

Followed laws regarding FMLA & Short-Term Disability (HIPPA) as well as company policies and procedures

Opened claims for FMLA and Disability coverages

Provided professional customer service to claimants/employers

Assisted employers with the billing statements for their insurance policies.

Assisted in the training of new agents by coaching, mentoring & side by side listening to my/their calls.

Assisted with website log in, access and direction for use of website.

Assisted internal employees with keeping insurance and any other issues regarding their insurance coverages

Assisted insured members, employers & providers with Dental, Life, Critical Illness, Accident, Long Term and Short Term Disability insurance coverages

Assisted management in additional duties and special projects given.

04/2010-06/2013 Rent-A-Center Omaha, NE

Assistant Manager Reason for Leaving: Better quality of life

Sell, maintain, refurbish, set up & deliver merchandise to customers.

Provide customer service.

Collect payments or merchandise and resolve past due accounts.

Research to locate past due customers that have relocated.

Assisted management with additional duties.

Managed sales and credit aspects of store to assist in meeting requirements from corporate office.

12/2009-04/2010 Rx Care Assurance Omaha, NE

Telemarketer Reason for Leaving: Better opportunity

Contacted businesses to obtain an appointment for pharmacy consultants across the United States

Provided customer service

3/23-12/2/2009 Express Professionals Omaha, NE

8/3/2009-12/2/2009 CoSentry (Express) Omaha, NE

Technical Support & Customer Service Representative

Temporary Assignment Successfully completed.

Provided customer service internally and externally.

Contacted businesses to obtain an appointment for pharmacy consultants across the United States

Determined the nature of the problem with a computer and if it can be resolved remotely.

Documented all contacts with computer users; even when the user was unreachable.

Assisted management with additional duties.

6/15/2009-7/27/2009 Vendorin (Express) Omaha, NE

Technical Support and Customer Service Representative

Temporary Assignment Successfully completed.

Assisted customers with technical support issues

Provided over the phone customer service

Documented validation of general company and banking information

Completed additional projects from management

3/23/2009-6/05/2009 American Title Incorporated (Express) Omaha, NE

Scheduling Specialist/Tax Analyst Temporary Assignment Successfully completed.

Assisted inspectors with technical support issues and provided customer service over the phone

Located vendors to complete inspection

Negotiated rates of pay for inspectors to complete inspections

Hired new inspectors in different areas of The United States

Researched property tax information, deed information, etc.

9/2008-3/2009 Alegent Health Omaha, NE

Registration Representative

Provided customer service over the phone and collected on deductibles

Investigated customer's insurance eligibility and benefits

Located specific procedure codes

Utilized Microsoft Office Applications

Managed time & assist in training new employees

7/2002-8/2008 West Corporation Omaha, NE

Employment Specialist (West) 3/2007-8/2008

Provided customer service and interviewed applicants for Production line groups

Answered multi-line phones at reception desk & created reports for management

Entered data for informational reports

Administered Orientation documentation to and supervise agents

Completed detailed background checks, 8850s, new permanent employment files, etc.

Supervised & trained new employees

Workforce Management Analyst (West) 10/2005-3/2007

Managed time to permit all pertinent tasks completed daily.

Forecasted call volume to be received for the day and week

Reviewed, approved and entered schedules into Spectrum.

Prepared hiring summary and calendar for clients.

Assisted in the training & supervision of new employees & temporary employees

Interactive Services Specialist (West) 1/2005-10/2005

Assisted Boeing employees with all aspects of payroll, human resources, training & development

Answered all general questions about Boeing for 3rd parties and provided customer service while documenting all aspects of information given on all calls.

Transferred employees/retirees to the correct department if not able to assist.

Assisted in the training of new employees

Contractor Interviewer (West) 11/2004- 1/2005

Interviewed people to become independent contractors for West Corporation

Managed time to permit all interviews conducted that were scheduled every day.

Answered questions about the work at home opportunity & provided customer service.

PacifiCare Insurance Representative (West) 7/2004- 11/2004

Quoted benefits and eligibility, provided customer service, and answered questions

Contract Interviewer (West) 3/2004-7/2004

Called potential contractors that were interested in new opportunities.

Gave out information and answered questions about the opportunity.

Qualified potential contractors for interviews.

Set up an interview for the potential contractors in specific area and send confirmation information.

Cricket Customer Service (West) 11/2002-3/2004

Provided customer service, explained billing information, handled disputes of bill amounts due, took supervisor calls for irate customers, assisted with all aspects of the call, & assisted in training of new employees

FSG (West) 7/2002-11/2002

Processed credit card and other product orders from customers, provided customer service, and answered customer's questions about products.

6/1999-5/2002 Security National Bank Omaha, NE

Teller

Provided customer service, processed transactions (deposits, withdrawals, check cashing, change orders, etc), balanced ATM, Vault Cash, cash drawer, processed food stamps, filed signature cards, cleaned, assisted head teller with other projects.

4/1998-8/1999 SITEL Corporation Omaha, NE

Insurance Sales Representative

Provided customer service, sent out insurance information, enrolled customers in insurance plans, etc.

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