SHAUNNA D. BEAKLEY

**** ** ****** *****, *** Cruces, NM 88007

575-***-**** adprvg@r.postjobfree.com

PROFESSIONAL SUMMARY

Self-motivated, accomplished business professional, with over 20 years in increasingly complex technical assignments in the Telecom Industry. Demonstrated competency and knowledge in installation, maintenance, repair and networking of simple to complex voice and data communications technologies such as DSL and cable, over copper and fiber optic facilities. Proficient in troubleshooting and resolving essential infrastructure related issues for distributed communication systems quickly, maintaining productivity performance requirements and ensuring overall customer satisfaction. Ability to work independently, multi-task and prioritize job duties in a fast-paced environment, while maximizing efficiency and consistently meeting deadlines. Possess expertise and knowledge of residential and business equipment, products and services, along with ability to make qualified solution recommendations to customer. Personal responsibility for asset and materials management for all Southern New Mexico Technical teams. Well-developed skills in customer service, satisfaction, communication and quality assurance.

QUALIFICATIONS SUMMARY

Complex Telecom Expertise Team Oriented

Customer Service Skills Problem Solving Skills

Decision Making Confidentiality

PROFESSIONAL EXPERIENCE

Lumen/CenturyLink/Qwest Communications - Las Cruces, NM 6/2001-11/2021

Supply Attendant

Maintain appropriate stock levels of all materials utilized by technicians, ensuring completion of customer orders

Personal responsibility for all asset and materials management over a large geographic area, supporting all technicians

Ensure that all emergency materials for out of service occurrences are delivered in a timely manner to specific locations

Analyze and report on orders, receipts and report errors on materials including overages, shortages and damages

Communicate effectively and problem solve with technicians, managers and contractors

Proficient use of forklift to move materials and organize cable reels by size

Manage the pick-up and delivery for all Repair and Return materials

Broadband Network Technician

Install and repair complex and non-complex voice and data services for residential and business customers

Rearrange workloads to meet commitments and loads for maximum efficiency

Work closely across departments for work assignments and service order requirements

Use of Company equipment such as HST 3000c, FAST, Sidekick, drop locator and ladder aloft

Comcast - Las Cruces, NM 1995 - 2001

Cable Installer

Installation of digital and basic cable service

Analyze and troubleshoot quality of cable service

Built rapport with customers to ensure a positive experience

Las Cruces TV Cable - Las Cruces, NM 1991 - 1995

Warehouse Assistant

Inventory management of all cable equipment using Excel spreadsheets

Testing and analysis of incoming and outgoing equipment

Bookkeeping and Deposits

EDUCATION

Telecom Industry Training – Extensive certification and training in network systems, equipment and protocols.

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