Volunteer Firefighter Flight Attendant
Resume:
Jennie Ross
***********@***.***
Summary
Experienced professional offering over 30 years working in the airline industry. Proven skills in responding to emergency situations and maintaining calm demeanor under pressure. Vigilant Firefighter with 20 years of experience performing firefighting and emergency medical duties. Passionate about protecting lives and property through dedicated service. Committed and physically fit professional. Works cooperatively with other first responders to gain control of emergency scenes. Expertise in HAZMAT handling, hostile fire events and mass casualty events. Hardworking Substitute Teacher with skills to step into any classroom environment and support student needs with excellent discussion management, lecturing and mentoring abilities. Knowledgeable about special intervention plans, recordkeeping requirements and strategies for maintaining classroom discipline. Grades papers and homework and records grades for the lead teacher. Critical thinking employee with excellent time management skills. Dedicated problem-solver adept at remaining calm under pressure. Experience
Maintenance Parts Department 2020-Present
Skywest Oklahoma City
● Responsible for organization, transportation, and stor+age of aircraft parts and tools
● Liaison between on the ground aircraft mechanics and administrative staff
● Enforces safety protocols on equipment and aircraft facilities
● Organizes parts and tool accountability paperwork and forms Flight Attendant 1999-2020
ExpressJet and ASA Houston, Chicago, Atlanta, Dallas
● Politely greeted incoming passengers and provided direction to seat locations to facilitate boarding process.
● Inspected interior of aircraft prior to, during and after flights to check for proper stowing of emergency equipment.
● Completed flight logs, passenger action reports to detail.
● Promoted passenger and crew safety by maintaining airline and federal aviation regulations at all times.
● Controlled flight environment by responding to disruptive passengers per FAA and federal guidelines.
● Directed junior team members in proper duties and company regulations.
● Attended trainings in customer service, conflict resolution techniques, and safety procedures to remain current on new requirements and procedures.
● Demonstrated self-reliance by meeting and exceeding workflow needs. Substitute Teacher 2015-Present
Tecumseh Public Schools Tecumseh, OK
● Implemented lesson plans assigned by classroom teacher to educate students about key concepts.
● Educated students in various subjects to provide seamless transition during absence of head teacher.
● Provided notes and reports on school day activities to primary teacher. Volunteer Firefighter 2007-2013
Collinsville City Fire Collinsville, OK
● Employed systematic search and rescue procedures and location and excavation devices to safely locate and evacuate victims.
● Addressed emergency calls and fire alarms using job-specific equipment, including operating pumps, aerial ladders and auxiliary equipment.
● Transferred, lifted and moved patients while employing appropriate safety and lifting techniques.
● Developed hazard training programs for emergency response team. TicketAgent/Flight Ramp Supervisor
Northwest Airlines/Airlink Tulsa, OK
● Managed ramp activities for inbound and outbound flights, including mechanical, cabin and cargo services.
● Communicated via headset radio with ground crew, flight crew and tow person about ramp operations and flight requirements.
● Operated conveyor belts, push-back tractors, and aircraft tugs daily.
● Loaded and unloaded aircraft cargo, passenger baggage and freight.
● Handled passenger luggage, mail and cargo in accordance with safety and privacy protocols. Education
Certification of Firefighter I And II - Fire Protection And Safety Technology Oklahoma State University Stillwater, OK
Travel Agent Certification - Travel Management
Tulsa Travel Tech Tulsa, OK
Skills
FAA regulations
Adult AED and CPR
Conflict mediation
Problem resolution
Customer service
Activity planning
Effective listening
Team collaboration
Safety protocols
Training and coaching
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