774-***-**** adprot@r.postjobfree.com

Summary

High achieving Sales Associate offering an extensive background in customer service, sales, client relations and merchandising. Self- directed and self- motivated team player who also works well independently.

Highlights

QuickBooks . Top sales performer

Microsoft office proficient . Fluent in: Cape Verdean Creole, Portuguese

Experience

Customer Service Representative Quincy, MA

Everest Fuel September/2019-December/2021

The Customer Service Fuel Specialist provides quotes, receives orders, and arranges fuel uplift authorizations for customers around the world via an extensive network of fuel suppliers and FBOs.

Monitors flight schedules and assists in determining fuel stops without compromising service or safety.

Promptly responds to incoming phone calls and/ or emails from dispatch, flight crews and FBOs.

Customer Service Representative Norwood, MA

Makepeace Archimedia Solutions September/2016-December/2018

Fills out contract forms, determines charges for service requested, collects deposits, prepares change of address records and issues discontinuance.

Informs costumer of unit prices, shipping date, anticipated delays, and any additional information needed by costumer.

Compiles statistics and prepares various reports for management as requested.

Customer Service Representative Needham, MA

Elements Massage February/2013-May/2015

Answered customers’ questions and addressed problems and complaints.

Opened and closed the store, which included counting cash drawers and making bank deposits.

Exercises sound judgement is issuing credits and making exceptions to customer policies to maintain high levels of customer satisfaction.

Education

Diploma

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