WORK EXPERIENCE

Byju’s Renewal’s Specialist – Sep’20 – Present

Generate Renewal Quotes (partners) /invoices (end-users) prior to expiration

Work with customers, partners and staff to build relationships and expedite resolution of customer maintenance issues.

Analyze customer contracts for activity tracking and contract reinstatement

Work with Byjus’s team to understand the policies and procedures which guide the development, negotiation, and closure of renewals

Pranagreens Co-founder – Financial Operations & Strategy Mar’20 - Sep’20

Top line: Responsible for business development and revenue generation

Strategy: Strategic initiatives to onboard customers and increase adoption

Building team: Hiring and training of on-ground operations team

Logistics: Planning and execution of last mile delivery of products through various 3rd party vendors

Blackbuck, Bangalore Team Lead - Operations Dec’18 –Feb’20

Responsibilities – Managing on-ground & backend operations of two businesses – Corporate & Managed services

Complete annual reviews on customers covering company background, payment history, financial analysis & review of credit ratings.

Identify, report, document fraud in case of any finding’s and respond to customer/supply partners inquiries via phone and e-mail in an efficient and effective manner.

Reducing fraud & manipulation during the payment process

Worked on all 270-customer “Business Clauses” documentation Project.

Responsible for conducting & managing Documentation of Advance & Final Settlement verification Team Management

Relationship management with clients for long term business and expansion opportunities

Conducting training to new hires on a regular basis

Managed a team of 52 financial operation analysts

DXC/HPE, Bangalore Incident Management (Queue Manager) Jun’17 – Dec’1 8 Responsibilities - Maintenance and implementation of strategies to keep the stock movement

Managing a team of 8 Executives.

Review accounts and determine the legitimacy of the account and account holder and associated risk.

Acquisition of hardware assets.

Accountable for yearly movement of accounts.

Responsible for the data analysis in terms of stock management

Incident Management, handling client’s IT issues.

Maintenance of the daily reporting of the stock management

Honey Dew Technologies Pvt Ltd ORM & Marketing Manager Apr’16 –Jun’17

Responsibilities

Conduct, measure and report performance of all digital marketing campaigns.

Responsible for conducting lead generation activities.

Identification of emerging trends to provide insights.

Online reputation management across different social media channels

Campus Recruitments

EDUCATION

Diploma Masters in Supply Chain Management 2021 – currently pursuing

IIT Delhi

Masters in International Business Management

St Joseph’s Commerce College, Bangalore

2014 – 2016

Bachelor’s in Business Management

St Joseph’s Commerce College, Bangalore

2011 – 2014

Skills

Data Analytics

Advanced Excel

Strategic Planning

SQL

Problem Solving

Supply chain management

ACHIEVEMENTS

Created Business Clauses dashboard for complete corporate customer base in Black Buck

Identified billing frauds from accounts across pan India. Investigated the root cause and helped fix the primary issues that helped company save up on at least 20 crores of revenue per annum.

INTERESTS

Trading

Foodaholic

Travelling

Learnings

Research

Adventure

Contact this candidate