Andrea W. Riley
Bethlehem GA 30620
*********@***.***
June 1, 2020
Position Applied For: Customer Relation Coordinator
Andrea W. Riley
*** ******* ***dge RD
Bethlehem GA 30620
Objective
I would like to embark on a challenging career that would incorporate and strengthen the knowledge and skills that I have obtained. I also would like to utilize my leadership qualities of motivation and integrity to enrich the working environment as a cooperative and dedicated team player.
Experience
Gwinnett County Public School System, Lawrenceville, GA
Jul 2016-May 2020
Teacher in Special Education ELA, SS, SCI,
Planned and Implemented Lessons according to (AKS) Gwinnett Co. State Standards, Pacing Calendar, Monitored and Ensured levels of (DOK) Depth of Knowledge, Ensured Alignment of Level Descriptors, ALD, which show a progression of knowledge and skills for which students must demonstrate competency across the achievement levels, (Beginning,Developing,Proficient, Distinguish) Created/Implemented Assessments, Remediation, Maintain Class Management of Class and Small group, Adhered to State and Federal Laws concerning Free Appropriate Public Education (FAPE) and Development of Individual Educational Plans for Students with Disabilities: 504 Plan, IEP’s and Re-Evaluation in the Dept of Special Education; Collected, Analyzed, and Charted Data Collection as Case Manager, Continual Participated in Professional Development at the Local School and County Level
2008-2014 Barrow County Board of Education Winder GA
Substitute Teacher/Transportation Dispatcher/Clerk
Taught all academics subjects including extra curriculum, Music, Art, P E Supervised Students in Elementary, Middle and High School
As a Clerk: Administrative duties; answered multiple phone lines. Created, filed, and processed interview packets, Greeted and supported employees, vendors and potential employees. Trained employees on online benefits of internet and intranet. Assisted potential employee with online application process. Dispatched: support bus drivers, emergency unit, parent, and school personnel.
2011 Barrow County Schools Winder GA
Guidance Counseling Internship
5 Month Internship- Assisted counselors at the high school and elementary level. Meet with students to assist them with class schedules, registration, testing, SAT and ACT information, etc.
2009-2010 Action Inc. Winder GA
Community Services County Assistant Coordinator
Assisting the Community Service County Manager/Director
Assist in overall delivery, implementation and coordination of services offered through the Community Services Office in the County.
Administrative Duties, Case management, Intake and customer service, verifying documentation and eligibility for services: utility, rental, food, coordinated referrals to allocate necessary resources for clients.
Assist in establishing and maintaining volunteer work, local resource base for the mobilization of resources, utilize computerized intake, tracking and reporting, inventory of food pantry- with some physical labor, career counseling,
1998-1999 LDB Medical, Inc. Norcross GA
Claims Manager
Account Manager: Medical Billing, Insurance Processing, Collections, Customer Service, Administration duties.
Warehouse duties; Invoicing, Quality control, processing equipment, shipping and receiving, Local, National and International shipments for 2 companies.
1997-1998 Jose Porquez, M. D. Monroe GA
Assistant Office Manager
Front office: Medical Coding and Billing, ICD-9, Medicaid, Medicare, Commercial Insurance, correspondence, scheduling appointment, x-rays, mammograms, etc. ordering supplies and distribution,
Back office: Urinalysis for employment, vital signs, blood pressure, and pulse reading, assisted doctor with surgeries, took x-rays,
1995-1997 Medaphis Lawrenceville GA
Account Manager
Responsible for business activities related to account receivables: including Payment posting to several accounts, daily deposits, bookkeeping, daily and month end reports, client service correspondence.
Follow Up of Suspended Collection Accounts
Medical Billing, Medical EOB and Insurance correspondence
1991-1995 Cato Winder GA
Senior Sales Associate
Trained New Associates
Customer Service
Front Counter Cashier: nightly deposit, collections, processed new accounts.
Coordinated displays for the floor and windows displays, customer service with styling and coordinating clothing and jewelry,
Inventory and Loss Prevention Control
EDUCATION
2014-2016 Piedmont College Demorest GA
Master of Teaching
2010-2011 Piedmont College Demorest GA
BA of Psychology
1993-1995 Gainesville College Gainesville GA
AA of Social Work
1991-1993 State University of West GA Carrollton, GA Business Administration