Customer Service
Resume:
Fatima Keiry Fuentes Avalos
Dallas, TX 75229
***************@*****.***
Objective:
Achieve a better position and form a career where I can grow professionally and expand my knowledge as well as provide the skills and experience that I have
Education:
GED certificate 2020
Work Experience:
Courtyard Marriott
Food and beverage – Jun 2018- Mar 2020
Maintain complete knowledge of all items, in order to better serve our customers.
Address customer’s concerns in a personable manner to ensure loyalty in our brand
Maintain complete knowledge of designed glassware, garnishes for each drink and necessary cutlery
Enforce state liquor regulations, particularly those prohibiting service to minors, intoxication persons, and drunk service.
Maintain complete knowledge of point of sales and manual systems.
Monitor and maintain cleanliness, sanitation and organization of tables, service areas, and outlet itself.
Buss tables and run food to assist in serving guests efficiently and according to hotel standards.
Other duties in food and beverage service as assigned by the department manager.
Cash handling and serving guests with great customer service
Order taking on the POS system and also repeating order to guest to increase accuracy and positively impact guest satisfaction
Jack in the Box
Cashier Feb 2019-Nov 2019
Promptly greet customer as they arrive at the counter and provide them with menus.
Assist customers in making informed order choices
Take and record orders by operating POS system
Proactively provide information of the day’s specials
Accurately respond to customer’s questions regarding fast food items
Repeat order information to ensure customer’s satisfaction
Efficiently pack food items or place them on trays for dine-in customers
Clean and maintain counter on regular basis
Balance cash drawers at the end of each shift
DFW Airport
Panera Bread-Oct 2019-Mar 2020
prepare customer orders with accuracy and efficiency
Consistently provide quality service to our customers
Contribute to an overall positive and collaborative environment
STATEFARM
Bilingual CA Express (hybrid mode) September 2021- November 2021
Handling auto claims through outbound and inbound calls
Helping customers with any need about their auto claims with quality and proficiency
Working with workstations with multi programs and screens
Handling claims while customers are on the phone in accordance with the state jurisdictions.
Languages:
English/Spanish
Other Skills:
Proficient in Microsoft office basic level/ writing skills
Communication,
leadership,
teamwork,
social skills,
Work ethic,
patience,
adaptability,
creativity.
Multitasking
Contact this candidate