Front Desk Customer Service

AP

ALEXIS PRATT

************@*****.*** 281-***-**** Cypress, TX 77433

I'm a flexible hard worker employee eager to apply time management and organizational skills in various environments, Seeking entry-level opportunities to expand skills while facilitating company growth. Dedicated Customer Service Agent providing skills to prioritize and multi-task in a fast paced working environment handling customer service issues with over 10 years of experience. Manufacturing experience

Equipment operation

Expert assembler

Power and hand tools

Product assembly

Daikin Texas Technology Park Kermier,

Texas

Assembly Line Leader

02/2019 - 10/2021

Maintained production procedures to maintain line productivity and meet expected deadlines, boxed labels and move items to keep line going in a timely space.

Recognized Defective Materials and report it to management. Optimized team leader performance by training new hires on equipment, standard procedures and organizational policies.

Reviewed finished products for quality and conformance to work orders, assigned grades and removed non-conforming pieces for recycling or correction.

HEB Grocery Store Houston, TX

Shipping and Receiving Clerk

03/2016 - 11/2018

Directed warehouse team in stocking merchandise, pulling orders and seĴing up loads.

Rejected deliveries containing damaged items or shortages and corresponded with shipper to rectify issues.

Contacted transport companies and suppliers to expedite, trace or return shipments.

Maintained work areas and kept organized.

Operated forklift, pallet jack and hand truck to move materials within warehouse and to and from shipping vehicle.

Organized storage areas to maximize movement and minimize labor. Placed products and rotated stock per established standards. Baker Jackson Nissan Houston, TX

Customer Service Representative

01/2012 - 07/2015

Educated customers on special pricing opportunities and company offerings.

Assisted customers in making payments on accounts and seĴing up payment plans.

Provided outstanding service to new and long-standing customers by aĴending closely to concerns and developing solutions. Reviewed customer account information to determine current issues and potential solutions.

Summary

Skills

Experience

Fielded customer complaints and queries, fast-tracking them for problem resolution.

MarrioĴ Hotel Houston, TX

Front Desk Agent

02/2006 - 03/2012

Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.

Handled payment processing and provided customers with receipts and proper bills and change.

Completed end-of-day reporting and balanced registers to maintain financial accuracy.

Greeted incoming guests warmly, issued room keys and shared information on policies and amenities.

Posted charges, updated accounts and issued bills to departing guests. Sarah T Reed High School New Orleans, LA

High School Diploma

05/2000

Certified Leak Booth tester, Daikin - 2019-2021

Certified Run tester, Daikin - 2019-2021

Certified Shipping and Receiving, HEB - 2016-2018

Education and Training

Certifications

Contact this candidate