Member Team Customer Service
Resume:
Willis Moore
Jacksonville, FL *****
adpriu@r.postjobfree.com
Nutrition-conscious Restaurant Cook offering excellent skills in preparing food to order and handling special dietary requests. Understanding of all food safety guidelines and able to perform tasks with expediency. Pursuing similar position where focus and dedication are highly sought. Adept individual with more than 6 years of experience as Assistant Manager for 1 operations. Determined and practiced at implementing goals and strategies for sales teams which drive profitability.
Multi-tasking Assistant Manager well-known for creating positive environments where employees can thrive and succeed. Detailed and fast-paced team player. Pursuing new sales-driven role where hard work and dedication will be highly valued.
Monitored sales levels to determine product volume adjustments, replenishments and allocations Willing to relocate: Anywhere
Work Experience
Breakfast Cook
Hardee's - Jacksonville, FL
April 2021 to Present
I Prepare and Cook Breakfast, Make Breakfast
Sandwiches for orders. I Also put together the line for all the Breakfast needed. Stored food in designated containers and storage areas to increase shelf life and prevent spoilage. Weighed, packaged and labeled meat and seafood products, following proper dating procedures. Responded to dietary concerns and food allergies, creating dishes that met customer needs and palates. Warehouseman
DisplayMax Retail Services - Howell, MI
January 2020 to September 2020
Installed protective bracing, padding and strapping to prevent shifting and damage to items during transport.
Coordinated with freight forwarders to expedite international shipments. Protected company inventory with well- organized and secure storage areas. Responded to job-related inquiries from supervisor quickly and professionally and provided updates on anticipated task completion times.
Installed bracing, padding and strapping to prevent load shifting and materials damage. Disposed of debris and hazardous materials properly to avoid contaminating Type and Type products. Assistant Manager
KFC - Jacksonville, FL
March 2018 to December 2019
Aid customers in locating merchandise
Communicating information to staff and supervisors in a professional manner Reviewing customer feedback and then suggesting ways to improve processes and service levels Trained employees and oversaw production staff, department leaders and shift managers. Assisting the General Manager at operational level in the planning and execution of all work related duties Assessed sales reports to identify and enhance sales performance, support inventory oversight and Action .
Shift supervising, money handling, opening/closing of the store and banking procedures Planned organized events to entertain customers during theme events which boosted sales Handled general customer complaints and mediated conflicts Scheduling, checking inventory, stocking
Created employee schedules to enable all shifts adequate staffing and coverage. Loader/Unloader
Cycle Up - Jacksonville, FL
January 2017 to July 2018
Unloaded Trucks, Made Plates, Lifting
Manager
McDonald's - Jacksonville, FL
January 2017 to January 2018
Oversaw store opening and closing, including reconciling cash drawers and making bank deposits. Assign rules and responsibilities to employees for operational effectiveness Managed day-to-day Type operations, including supervision and assignment delegation for Number - member team.
Supervised and trained Number customer service team members to provide exceptional service throughout entire experience.
Shift Manager
McDonald's - Jacksonville, FL
March 2017 to December 2017
Boosted team productivity and efficiency by leveraging top-notch Skill and Skill abilities. Managed schedules, accepted time off requests and found coverage for short shifts. Resolved all customer complaints in a professional manner while prioritizing customer satisfaction. Operated a cash register for cash, check and credit card transactions with Number % accuracy. Recommended alternative items when product was out of stock. Monitored cash drawers in multiple checkout stations to ensure adequate cash supply. Education
GED
Paxon School for Advanced Studies - Jacksonville, FL 2018
Skills
• Customer service
• Problem-solving
• Food preparation
• Multitasking
• Guest relations
• Team leadership
• Ordering and invoicing
• Critical thinking
• Type license Serv Safe
• Store management
• Shipping and receiving background
• Food Handling
• Food Safety (6 years)
• Kitchen Experience
• Restaurant Experience
• Shift Management
• Supervising Experience
• Kitchen Management Experience
• Cooking
• Guest Services
• Retail Sales
• Merchandising
Certifications and Licenses
ServSafe
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