Sales Representative Data Entry

Olinda Chacon

**** ******* *****

Woodbridge, VA 22191

703-***-****

************@*******.***

OBJECTIVE

Highly experienced Sales Representative, with eighteen years’ experience. Seeking to obtain a sales position which will provide challenge, valuable sales experience, and opportunity for career advancement.

SKILLS & ABILITY

• Bilingual Fluent in Spanish

• Strong analytical and problem solving skills

• Hard working, detail oriented and able to multi task

• Possess an active, energetic, and responsible personality

• Sound expertise in sales, goal setting and forecasting goals

• Strong interpersonal, communication and organizational skills

• Highly driven and motivated, capable of working in a team or individually

• Computer Skills: MS Word, Excel, PowerPoint, Internet, Web Research Skills EXPERIENCE

Inbound Sales Representative 2000 - present

Comcast Manassas, VA

• Demonstrate advanced knowledge of Comcast products and services as well as best practices as they relate to sales process

• Present sale offers to assist customer in choosing the best service to meet their needs

• Consistently met and exceeded established goals and performance metrics

• Mentor to foster employee professional development and subject matter expert

• Demonstrate retention techniques to proactively retain existing customers from canceling services

• Correct error and discrepancies on customers billing statements as necessary

• Explain billing cycles, processes and prorates effectively to ensure that customers understand their statements

• Facilitate interactions with customers in a way accordance with Company’s service strategy

• Establish rapport and promoted effective relationships

• Demonstrates awareness of company policies and procedures while applying sound judgment, when necessary.

• Attempts to collect delinquent account balances

• Prepare work orders accurately, processed payments and entered credit card information accurately

• Maintain and coordinated interdepartmental communications as they apply to customer problem resolution

• Stayed up-to-date with current and emerging communications and entertainment technologies for both the Company and its competition

• Handled Retention calls in resolving customer complaints/concerns through active listening empathy and professionalism

• Completed data entry with accuracy

EDUCATION

Northern Virginia Community College

• General Courses 2000

Francisco Campos

San Salvador, El Salvador

• High School Diploma 1987

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