Technical Specialist Customer Service

Elaine Milton

Forest Park, Illinois ***** ************@***.*** 708-***-**** LinkedIn

Administrator Profile

Performance-driven and strategic professional with extensive experience in managing administrative operations to enhance the productivity and optimize organizational performance. Skilled in handling correspondence, scheduling timetables, managing inventory, maintaining databases, rectifying payroll errors, and organizing meetings and travels for managers. Proficient in liaising with teams to streamline workflow and implement effective tactics for reducing redundancy and improving accuracy. Exceptional communication, collaboration, and analytical skills along with the ability to prioritize tasks in adherence to deadlines.

Proven expertise in:

Administrative Support Strategies

Key Relationship Development

Team Building and Leadership

Issue Resolution and Identification

Workflow Planning and Management

Policies and Procedures Compliance

Customer Service and Dispatcher

Attention to Detail and Accuracy

EDUCATION AND CERTIFICATION

Diploma George W. Collins H.S. – Chicago, Illinois

Business Administration Courses Malcolm X College – Chicago, Illinois

PROFESSIONAL EXPERIENCE

Caliber Collision – North Riverside, Illinois

Office Administrator 11/2021 – Current

Implementing all administrative tasks needed in order to keep customers informed about their vehicle progression. Establishes and maintains good working relationships with insurance adjusters. Ordering supplies, assist in writing up repair orders, and answering the phone. This position is also responsible for performing a variety of basic and technical tasks. Prepares and monitors insurance billings and follows up on outstanding payables. Closes out month-end reporting duties as assigned by General Office.

AT&T – Chicago, Illinois

Technical Specialist (Administrator), 04/2001 to 12/2019

Collaborated with over eight network service managers and 160 technicians in a professional manner to streamline the workflow.

Executed all administrative tasks requiring independent analysis and exercise of judgment in compliance with company regulations and protocols. Ensured accuracy and reduced redundancy by examining the inputted documents and applying necessary changes. Recommended approaches to improve the effectiveness, proficiency, and delivery of services for accomplishing business milestones. Performed a broad range of tasks, such as ordering supplies, arranging meetings, rectifying time sheets, paying bills, handling travel agendas and preparing reports. Entered, retrieved, and scrutinized data from multiple computers and operating support systems to find the errors and loopholes, as well as to preserve easily accessible information. Created rosters for managers and technicians works and verified vacation schedules for effectual and smooth running of operations according to workload. Dispatched jobs to technicians.

Key Contributions:

Leveraged solid understanding of existing PC software and successfully executed new packages for enhancing stability.

Played a significant role in resolving issues to maximize the workplace efficiency and productivity.

Boosted employees’ retention and morale by preparing six weeks’ schedules for technicians and weekend timetables for manager.

Additional experience as “Business & Retail Telephone Banker” at First Chicago Bank, “Customer Service Representative” at Chicago Tribune, “Merchandise Price Changer and Cashier” at Target, and “Order Filler” at Marshall Field’s Warehouse.

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