MY PROFILE

I am a CRM department head in Coveris Flexible Egypt (Multinational Company), I am looking for a job in a multinational company which provides good career path and improvement plan.

EDUCATION

Alexandria University

Degree in English Commerce, Accounting and Finance Grade: Good

Emirates Private School (Abu Dhabi)

High School, IGCSE Grade: B+

WORK EXPERIENCE

Sales Support & Customer Relationship Head

Coveris Flexibles Egypt

• Responsible for following up customer’s orders with planning.

• Responsible for order cycle enhancement & order confirmations to clients.

• Handling & providing effective & immediate feedback to clients on all inquiries.

• Resetting priorities with planning dept.: achieving AB.

• Responsible for preparing sales reports.

• Responsible for forecasting raw material via ERP system.

• Reporting in this position to customer services EMEA director

Sales Support Supervisor - Dept. Head

Pregis - Kobusch Egypt

• Follow -up customers’ orders to be matching with req. dates & lead time.

• Daily updates the outstanding orders status (outgoing orders).

• Communicate delivery requirement to warehouse according to customer’s delivery requirements.

• Daily / Weekly delivery schedules to Top clients.

• Monthly Overview submitted 3 times / month with updates.

• Prepare sales reports on monthly, quarterly and annually basis.

• Follow-up with sales managers to provide their forecast & consequently meeting with MRP committee twice a month to request for needed materials.

• Samples & validation follow up.

• Dealing with ERP system when issuing production orders.

• Handling correspondences efficiently in a timely & effective manner with other dept.’s & with clients

• Responsible for forecasting raw material via ERP system.

• Reporting in this position to customer services Manager.

Assistant Customer Service Manager

Pregis - Kobusch Egypt

Responsible for the daily operations of the Customer service Dept. under his jurisdiction. This includes management of all department staff, and coordination with the other departments and customers.

• Planning & organizing events.

• Maintain & update accurate filing system which ensures timely accusation of accurate data.

• Planning for video conferences.

• Held financial presentations concerned about collections &

• Year to date sales analysis.

• Replaced HR manager for 2 months (duties included salary distribution for admin. Officers & shift working employees)

Senior Order Processor

Pregis - Kobusch Egypt

• Follow -up customers’ orders to be matching with req. dates & lead time.

• Daily updates the outstanding orders status (outgoing orders).

• Communicate delivery requirement to warehouse according to customer’s delivery requirements.

• Daily / Weekly delivery schedules to Top clients.

• Follow-up with sales managers to provide their forecast & consequently meeting with MRP committee twice a month to request for needed materials.

• Dealing with ERP system when issuing production orders.

• Handling correspondences efficiently in a timely & effective manner with other dept.’s & with clients

Customer Services Coordinator

LATT Trading and Shipping Co.

• Receive customer’s new shipping orders and enter into system.

• Issue Bills of lading to Customers.

• Issue main liner Manifests.

• Follow –up shipping declaration.

• Follow -up customers shipping orders.

• Mating no. of containers in the port.

• Building relationships with clients to help in telephone -sales.

LANGUAGES

Arabic

English

French

SOCIETY ACTIVITIES

Member of: Alexandria Yacht Club, Alexandria Smouha Club and Alexandria Fishing Club

HOBBIES

Reading Music Traveling

2104- 2015

Dina REFAAT DAEBES

Sales Support & CRM Head

+20-100*******

adprek@r.postjobfree.com

www.linkedin.com/in/dina-daebes-099421a1/

HOBBIES

HONORSHIP

2014: Best Member, Academic committee,

Student Union

2013: Best Student, Basics of philosophy school,

Student Union

2010: Best Female member, Social leader’s team,

Student Union

HOBBIES

VOLUNTEERING WORK

2010/14: Organizer and Media member, Social Leaders Team

2012/14: Media member, Press and Media Team

2013/14: Academic and Media member, Alwan cultural salon

2013/14: Media member, AIchE

2013 Academic member, Project about The History of Egypt, Start Menu Union

2010/11: Member, Social Committee, Student Union

Oct 2015 - Present

2009 - 2013

1994 - 1998

1984 - 1994

March 2010 - Present

Oct 2008 – Apr 2010

Feb 2008 – Sep 2008

May 2003 – Jan 2008

May 1999 – May 2003

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