REBECCA WHITLEY

C U S T O M E R S E R V I C E

I am a seasoned home and office based

Customer Service/Sales Agent with

experience maintaining positive

interactions thru heavy inbound calls

with both internal and external

Customers.

PROFILE

4949 Printers Way Apt 461

Frisco, TX 75033

214-***-****

adprcn@r.postjobfree.com

CONTACT

Worked to transition each call to a sales

opportunity

Active listening and excellent

communication

Making quality decisions

Resolved Complaints & Problems

Handled Revenue Transactions and

processed payments via credit cards,

vouchers, gift cards and thru company

loyalty programs.

Excellent communication skills &

professionalism

Handled heavy call volumes and offered

solutions and resolved issues

SKILLS

Handled any aspect of

ticketing/reservation

sales or adjustments

for both revenue

passengers and

Frequent Flyers.

EXPERIENCE

EDUCATION

American Airlines 2012-2020

WORK EXPERIENCE

REFERENCES

Abilene Christian University

Graduated with an Associates degree

from College of Arts and Sciences.

1992

Irving Highschool

Graduated with honors

Class of 1989

Reservations & Sales

American Mortgage Network 2004-2008

Lock Desk Coordinator

Lori Greene

Valerie M. Jones

9008 Stewart St. Crossroads, TX

76227

972-***-****

919-***-****

4251 Golding Ave. #5108

Fortworth, TX 76155

Dr. George E. Cooper

4545 Hearthstone Dr. Frisco, TX 75034

214-***-****

RCW

Contact this candidate