Customer Service Order Processor

Mඈඇ ർൺ Mൺඋඍ ඇ

Atlanta, GA ***** 404-***-**** ****************@*****.***

Seasoned cashier / customer service worker well-versed in handling money and pos operations with special skills in mulity tasking. Bringing solid money handling, restocking and customer service abilities combined with dedicated nature and expertise in balancing store, customer and associate needs. Enthusiastic cashier with proven leadership talents and relationship-building skills gained during 15 years of experience in public settings . Proficient in operating registers, processing payments and maintaining store security. Highly organized, responsible and resourceful. Promoted to trainer and full time after only 3 months . Trained many new hires on sales and service techniques. Earned “head cashier” award for my scann skills customer service and a load of survies and credit cards Oversaw 10 junior employees

Achieved Head cashier by completing cashier tasks with accuracy and efficiency Store opening/closing procedures

Stocking and replenishing

Sales expertise

Interpersonal ability

Stock management

Time management strength

Till counting

Multi-tasking skill

Cash Handling

Opening and closing procedures

Point of sale operation

Cash drawer management

Cleaning and sanitizing

Product and service sales

Drawer management

Product restocking

Customer assistance

Product knowledge

Security Monitoring

Liquor law compliance

Cash register systems

Identification checks

Currency counting

Purchase assistance

Basic math skills

Order taking

Inventory management

Refunds and exchanges

Store merchandise stocking

Cash register operation

Pඋඈൿൾඌඌ ඈඇൺඅ Sඎආආൺඋඒ

Aർർඈආඉඅ ඌ ආൾඇඍඌ

S අඅඌ

Wඈඋ H ඌඍඈඋඒ

Cashier Trainer, 12/2020 to Current

Home Depot – Riverdale, GA

Maintained knowledge of current promotions, policies and security practices regarding payment and exchanges.

Counted money in cash drawers at beginning of shifts to verify correct amounts and sufficient available change.

Created positive shopping atmosphere by greeting customers, answering questions and directing customers to products.

Preserved orderly checkout areas by carrying out general cleaning and organizational duties such as emptying trash cans, sanitizing conveyor belts and removing empty shopping baskets. Established or identified prices of goods and tabulated bills with cash registers or optical price scanners. Operated POS system to complete cash, credit and check transactions. Helped customers complete purchases, locate items and join reward programs. Received and processed customer payments.

Displayed new stock and rotated existing products. Helped management develop employee improvement plans to motivate team members to higher levels of performance, skill and efficiency.

Restocked and organized merchandise in front lanes. Educated employees on register use, merchandising and customer service. Assisted customers by answering questions and fulfilling requests. Worked extra shifts during busy periods and covered for call-in employees to maintain service levels. Maintained stock within optimal levels to meet expected customer and sales levels. Processed checks, cash and credit purchases or refunds. Mentored new team members on POS system operation, customer service strategies and sales goals. Analyzed purchases for signs of fraud.

Trained, mentored and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.

Increased customer loyalty and retention.

Monitored self-checkout systems and provided assistance or intervention where required. Resolved escalated customer disputes with special actions such as discounts. Trained new employees by providing knowledge of specific store tasks, policies and goals.

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Style Consultant, 10/2018 to 09/2021

Target – Fayetteville, GA

Curated and prepared apparel and accessories for photo shoots. Analyzed suitable colors, cuts and designs for clients outfits, jewelry and makeup. Built lasting relationships through personal interaction and savings incentives to preserve clientele. Maintained inventory by assisting co-workers with stocking shelves, pricing items and placing products on display.

Brainstormed and implemented new floor designs, merchandise displays and sales advertisements. Helped clients create new outfits with existing clothing and accessories. Assisted young ladies in finding ideal prom, pageant and quinceanera gowns. Performed various sales transactions, checked on invoices, prepared special orders and delivered correct merchandise.

Cross-sold jewelry, shoes, hats and other accessories that would complete outfit or boost new wardrobe. Drove brand awareness by organizing display setups and assisting in merchandising. Greeted all clients with warm smile and asked open-ended questions to better understand his or her needs.

Cultivated lasting relationships with clients through one-on-one interactions in store environment. Led entire client shopping experience, putting together ensembles and providing styling tips that were personalized.

Collaborated with other stylists to discuss exciting new trends that could be utilized in development of showroom displays.

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Researched current fashion trends and competitor activity. Merchandise Order Processor, 11/2015 to 08/2019

JC Penny Logistics – Forest Park, GA

Received and followed pick sheets to gather merchandise for customer orders. Prepared and packed boxes for overnight delivery.

Operated pallet jacks, forklifts and other equipment regularly. Assisted customers by providing tracking information and resolving shipping or merchandise issues. Double-checked customer orders and information before filling out order forms to prevent unnecessary delays and errors.

Maximized customer satisfaction by checking outgoing documents and shipment labels for accuracy and conformance to outlined customer requirements and preferences. Created shipping and invoicing documents with accurate customer, destination and materials information to meet shipper standards and identify any hazardous contents. Informed supervisors and coworkers of inventory needs and double-checked supplies before completing customer orders.

Demonstrated respect, friendliness and willingness to help wherever needed. Alternated goods in inventory by observing first-in and first-out approach to keep shelves organized and properly stocked.

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Worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.

Cashier, 12/2007 to 09/2010

New South Package Store – Riverdale, GA

Answered questions about store policies and addressed customer concerns. Restocked and organized merchandise in front lanes. Helped customers complete purchases, locate items and join reward programs. Worked closely with shift manager to solve problems and handle customer concerns. Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance. Checked identification for proof-of-age for alcohol and tobacco sales. Maintained secure cash drawers, promptly resolving discrepancies in daily totals. Completed inventory counts and ordered merchandise. Mentored new team members on POS system operation, customer service strategies and sales goals. Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.

Collected and authorized payments of guests.

Worked flexible schedule and extra shifts to meet business needs. Operated cash register for cash, check and credit card transactions with excellent accuracy levels. Operated cash register to record transactions accurately and efficiently. Used POS system to enter orders, process payments and issue receipts. Maintained current knowledge of store promotions and highlighted sales to customers. Performed cash, card and check transactions to complete customer purchases.

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Cashier/Ragger/Production and Set up, 07/2000 to 01/2005 Value Village – Riverdale, GA

Worked across departments to address special needs and coordinate vendors on set during prep and filming.

Cashier Team Lead, 10/1995 to 08/2003

Food Depot Supermarket – Riverdale, GA

Quickly and accurately counted drawers at start and end of each shift. Supervised cashiers to boost customer service levels, check accurate balance for transactions, and promote smooth operations.

Trained team members on cash register operation and cash handling. Communicated with customers and team members to solve problems. Operated POS cash register and equipment to collect payments. Interpreted and enforced operating instructions, procedures and safety rules. Led opening and closing procedures and conducted cashier drops, cash control, and vault monitoring. Helped customers complete purchases, locate items and join reward programs. Performed store opening, closing and shift-change actions and kept accurate shift-change logs. Helped management develop employee improvement plans to motivate team members to higher levels of performance, skill and efficiency.

Resolved escalated customer disputes with special actions such as discounts. Received and processed customer payments.

Restocked and organized merchandise in front lanes. Analyzed purchases for signs of fraud.

Increased customer loyalty and retention.

Educated employees on register use, merchandising and customer service. Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies. Assisted customers by answering questions and fulfilling requests. Set and updated employee schedules based on expected customer needs to meet coverage demands while controlling labor costs.

Mentored new team members on POS system operation, customer service strategies and sales goals. Monitored self-checkout systems and provided assistance or intervention where required. Checked identification for proof-of-age for alcohol and tobacco sales. Displayed new stock and rotated existing products. Trained, mentored and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.

Maintained stock within optimal levels to meet expected customer and sales levels. Built effective training and coaching strategies to optimize team performance. Processed checks, cash and credit purchases or refunds. Reviewed and resolved differences between accounting information and cash drawer. Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.

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Grade School Diploma: Basic / Religion, 06/1979

Blessed Sacrament - Chicago Il

High School Diploma: 06/1982

Holy Name Cathedral - Chicago Il

Eൽඎർൺඍ ඈඇ

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