Customer Service Office Manager

OMAR

PONCE

**** ********** ****, ****, ***** ***49, 832-***-****, **********@*****.***

PROFESSIONAL SUMMARY

Goal-oriented Mechanic Shop Manager dedicated to continuous improvement. Drive positive changes as head of a successful team with loyal and satisfied employees. Talented supervisor, problem-solver, and business leader with proven expertise in growing business with forward-thinking strategies.

Strongly suited to interact with all kinds of customers and vendors. Excels greatly at the quality of customer service provided.

SKILLS

Team leadership

Complex problem-solving

Cash handling

Inventory control

Vendor relations

Performance improvement

Employee training

Strong communication

Task delegation

EXPERIENCE

Office Manager

The Tire Station Houston, Texas

January 2020 - Current

Completed advanced clerical tasks, including account reconciliation and document management.

Improved employee performance by coordinating workflow and implementing performance incentives.

Resolved employee performance problems by tracking down root causes and retraining or offering guidance through difficult situations.

Fielded numerous daily questions from administrative staff, customers, and vendors.

Planned and executed strategies to increase business and drive profit growth.

Maximized employee performance with effective training and close mentoring.

Met customer demands by tracking market changes and adapting strategies to match.

Sales Associate

Michael Kors Houston, Texas

October 2019 - November 2020

Resolved customer concerns using strong communication and conflict management skills.

Explained promotions and special offers to customers.

Helped customers navigate store, complete sales and process returns.

Boosted sales by building attractive displays and merchandising products.

Developed customer base by delivering consistent customer service.

Created great customer experiences through personalized sales support.

Met or exceeded individual sales goals and key performance indicators (KPIs).

Managed multiple tasks simultaneously while meeting deadlines.

Demonstrated selling experience in a fast paced, service oriented retail setting.

Used feedback from customers and personal observations to better capitalize on sales opportunities.

Team Member

Chick FIl-A Cypress, Texas

December 2018 - October 2019

Restocked supplies to keep teams productive.

Supported fellow team members with regular tasks and activities.

Completed 100+ orders per shift with high accuracy.

Maintained highly professional and clean facilities, including dining area, kitchen, and restrooms.

Handled customer interactions with professionalism and upbeat approach focused on making each person feel welcome.

Supported fast food crew by learning every position and quickly stepping in to handle demands at each station.

Managed orders from start to finish, inspecting final products to verify quality and bagging items for customers.

Took orders and processed payments by operating touch screen terminals.

Took orders and resolved complaints using effective customer communication skills.

EDUCATION

Associate Degree

Lonestar, Houston, Texas

September 2022

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