Technical Systems Analysts, Access Asset Management.
Resume:
Keith B Harper
** *’Day St N
Maplewood, MN *****
*******@****.***
OBJECTIVE
I am a Technical professional with over twenty year’s industry experience that is interested in the employment position with your company. I look forward to the possibility of relocating to a great city, company, and opportunity.
SKILLS
My professional skills include installing, configuring, or troubleshooting Microsoft software, computer hardware, peripherals, and network devices on Windows, Macs and Linux machines. I have experience using countless types of software and being a great asset to a hardworking team. My experience and education also include Asset Management, Server, SCCM and Active Directory management in the areas of security and network optimization.
EDUCATION
Rasmussen College, Lake Elmo, MN
Bachelor’s Degree (2014) GPA: 3.6/4.0
Major: Information Technology Management
Rasmussen College, Lake Elmo, MN
Associates Degree (2012) GPA: 3.8/4.0
Major: Information Systems Management, Network Security
Rasmussen College, Lake Elmo, MN
Associates Degree (2011) GPA: 3.7/4.0
Major: Information Systems Management, Network Administration
TECHNICAL KNOWLEDGE SUMMARY
I have my A+, Network +, and MCP Certifications and has worked in IT since attaining them. I recently attained my ITAM and ITIL Certifications and hope to learn more about other areas within Information Technology. I have knowledge of Windows 7, 10, Microsoft Office\O365, along with countless company used products. I have worked in and lead groups that completed software, hardware, and network upgrades.
EXPERIENCE
Federal Reserve Bank of Minneapolis, Technical Systems Analysts II, Minneapolis, MN {12/16 – Current}
Setup/configuration and testing of computer equipment.
Analyze, troubleshoot, and repair computer hardware\software.
Complete updates, patches and fixes to Windows OS and installed hardware\software.
SCCM management and software collection creation for automated software installs.
Setup and support of audio-visual and mobile device equipment.
United States Postal Service/Contract, End User Support II, Eagan, MN {06/15 – 12/16}
Setup/configuration of LAN, WAN, and Remote Access.
PC maintenance, upgrades, repairs, and rollouts.
Software and hardware support, Windows Update, and patches/fixes.
Asset management, E-mail, data migration and support.
Management of File shares, access rights and permissions.
ITT Technical Institute, Systems Support Technician, Woodbury, MN {06/13 – 01/15}
Manage hardware/software licensing including onsite inventory and troubleshoot all hardware and software problems.
Manage user accounts and profiles for computers, email accounts and network access.
Monitor the local network to help address and resolve access and network issues.
Troubleshoot network\server problems and perform data backup and recovery duties.
Supervise student workers or Federal Work Study employees performing similar work.
Travelers/Contract, Desktop Support Analyst, St Paul, MN {09/12 – 6/13}
Troubleshoot all 2nd\3rd level hardware and software problems by phone, remotely or desk side.
Perform imaging and re-images of desktop and laptop computers.
Complete Windows 7 migrations and post installation support.
Perform data backups and data transfers of employee information.
Install printers, hardware driver updates, and peripheral device setup.
Ecolab/Contract, Technical Support Professional, St Paul, MN {09/07 – 07/12}
Perform re-images, backups and configurations of desktop and laptop Windows XP – Windows 7computers.
Setup switches, hubs, cabling and configure network connection for groups in a lab setting.
Engage in 3rd level remote\desk side support of computer hardware and software.
Manage the installation and removal of software and hardware computer equipment.
Complete installs, moves, and project work with computer systems, and network equipment.
Contact this candidate