SUPERVISOR

SUZANNE S. STRUEBING

***** ****** ******,

St. John, Indiana 46373

219-***-**** ********************@*****.***

OBJECTIVE

Experienced professional seeking an opportunity utilize my experiences of providing excellent customer service, extensive team building, supervising people and processes, and coaching and training will have a positive impact on the organization.

SKILLS

Professional with over 15 years of progressive management and supervisory experience

Proficient in Microsoft Office, POS, and QuickBooks and Excel

Excellent written and verbal communication skills

Skilled in team building, training, conflict resolution, and working with diverse populations

Experience in bookkeeping, inventory control, payroll, and debt collection

EXPERIENCE

AMC, LLC/South Fork Apartments, Gillette, Wyoming (2/1/2021-7/28/2021

Assistant Manager

Responsible for implementing workflow procedures based on direction of General Manager

Supervise employees during day to day tasks, providing customer support in escalated situations and managing the overall workflow of the workplace

Updating of records, preparation of documents, promoting of properties and showing prospective clients apartments

Arranging for building maintenance and managing of payments and budgets.

Communicate with regularly with clients to ensure on time rent payments and proper adherence to lease agreements

Campbell County Health, Gillette, Wyoming (1/2016-7/2020

Nutrition Services Supervisor Long Term Care, Nutrition Services Department

●Collaborated with department managers on systems related to hiring, training, counseling, scheduling and evaluation of department employees.

●Assumed fiscal responsibility for the nutrition services department including revenue and expenditures.

●Provided adequate staffing to ensure food preparation and service is timely, palatable and appealing.

●Led and assisted with multiple special events for CCH and the community.

●Assisted department Clinical staff with conduction and recording of nutrition risk screening and other clinical data pertinent to patient and resident care, as well as, assists with the implementation and maintenance of nutrition care plans for patient/residents maintaining and documenting when appropriate in medical record working under direction of Registered Dietitian.

●Actively participated in quality, monitoring activities within the department as delegated by leadership.

●Including but not limited to duties listed below.

Campbell County Health, Gillette, Wyoming (5/2015-1/2016)

Food Services Supervisor, Nutrition Services Department

●Actively manages/consults with department managers on department systems related to hiring, training, counseling, scheduling and evaluation of employees.

●Manages methods and practice of department activity to maintain quality food service at established standards and at budgeted levels for food and related department supply costs.

●Ensures that the department process of services is according to the code of all governing bodies including auditors, CCH Infection Control, Quality, Occupational Health and department policy and procedures.

●Ensures staffing is scheduled appropriately to preserve human resource efforts and manage labor budget to stay within pre-approved budget.

●Conduct all working activities with compassion and professionalism while appropriately providing service and working with patients, residents, CCH staff, guests, and client families.

●Actively participates in the implementation of department Strategic Planning, attends appropriate continuing education to develop and improve skills as required by organization.

●Leads the department in adherence to organizational and corporate compliance program, including but not limited to: Code of Conduct, laws and regulations, and organizational policy and procedure and promotion of patient/resident rights including confidentiality.

Campbell County Health, Gillette, Wyoming (4/2014-5/2015)

Department Secretary, Nutrition Services Department

●Coordinate and effectively work on all accounting duties relating to nutritional supplies in patient units, invoices and the tracking of credits and returns from all vendors. Maintained file system to record expenses, payments and the issuance of goods to the department. Administer and balance cash systems for the cafeteria.

●Handle all administrative duties related to the recording of meeting minutes, preparation of communication concerning presentation and delivery of menus and flyers. Performs general duties relating to the reception of customers to the department personally, electronically and via telephone.

●Actively prepares and participates in regulatory inspections, surveys and department Strategic Planning by providing feedback to department leadership.

●Assists department staff as assigned, including the preparation and delivery of late trays for patients; receive and log all Meal Authorizations for the department catering and participate in the preparation and follow through of the events. Work in a “Charge” capacity for the Nutrition Supervisors when they are not on duty.

●Assist Nutrition Service Supervisor with (EOM) End of Month and training of all new Food Technicians.

Campbell County Memorial Hospital, Gillette, Wyoming (2/2014-4/2014)

Food Service Tech 1, Nutrition Services Department

●Assemble patient trays, assisted in the delivery of trays and food to units according to Supervisors direction.

●Safe operation of all equipment within the department as well as participate in the preparation of food for patient care and cafeteria services.

●Performed all sanitation duties assigned and participated in the cleaning of all work areas and equipment according to cleaning schedule.

Fashion Bug, Highland, IN (2005-2013, Company Disbanded)

Manager/Store Sales Leader, 2007-2013

●Planned and implemented budgets; Performed payroll and basic accounting functions

●Managed total store level operations including: hiring, evaluations and scheduling

●Trained and supervised full and part-time employees

●Directed loss prevention initiatives

●Recognized as one of the highest sales stores in the Northwest Indiana territory

●Increased sales by promoting specials, credit card perks and discount offers

●Ensured excellence in customer service and resolved all problems at the store level

●Reconciled cash drawers at the start and end of shifts; Created bank deposits

●Executed corporate programs and policies

●Hired to close out store once organization disbanded including inventory 10/2012 thru 1/2013

Assistant Manager, 2005-2007

●Collaborated with store manager to ensure merchandise changes aligned with sales patterns

●Communicated with vendors to confirm and verify shipments

●Managed all aspects of merchandising including window displays and stocking

●Handled all aspects of cash management including returns, credit and cash transactions

ADDITIONAL EXPERIENCE

Enrollment Specialist, Brown Mackie College, Merrillville, Indiana

Billing Clerk, Chicago Rail Link-Ominitrax, Chicago, Illinois

Bookkeeper/Account Clerk, Grand Tots Intergenerational Day Center, Cedar Lake, IN

EDUCATION

South Suburban College, South Holland, Illinois

Certificate in Business Administration, Received

Thornwood High School, South Holland, Illinois

General Education, Diploma

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