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Center Supervisor Call

Portland, OR
December 31, 2021

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Glen Bates

*** * *********** **

Hayden, ID ***** – 208-***-****

To obtain a position within your company where I can contribute my extensive experience and skills to ensure the center exceed expectations for sales metrics. Continue the trend of excellence in meeting/exceeding all goals personal, departmental, and professional.


10+ years of call center experience, 6+ years supervisory.

Excellent organizational and multitasking skills with a focus on efficiency.

Expertise in developing strong employee relationships leading to improved retention, attendance, increased productivity and profitability.

Creative and innovative leader with excellent written and oral communication skills.

Strong computer skills and ability to use applicable software. Fast adopter of new programs and tools.

Experienced in building and maintaining a motivated team environment while exceeding aggressive service and sales goals.

Superior analytical, critical thinking, and decision making skills.


Call Center Supervisor, Chat-Sales Agent

April 2011 – Present


Coeur d’Alene, ID

Trained, led and directed 30 sales associates while simultaneously training a second team of 15 customer service as associates from a separate account becoming sales agents, as a proven and experienced sales supervisor.

Used specific self-developed techniques to coach agents to be the #1 sales team in a network out of 1300+ teams.

Through coaching and leadership, developed multiple agents into leadership positions.

Assisted with interviewing, testing, and hiring potential new employees.

Started as an agent, being recognized for winning every applicable award. Over 50% sales conversion. Tapped for Agent in Charge, Mentor, and Interim Supervisor.

Achievements: Six Sigma certification; 18 months of leading sales network in all applicable metrics including attendance, sales conversion, and total lines per hour and per month.

Supervisor - Sales

August 2005 – December 2006

Discount Communications

Post Falls, ID

Managed 20 sales agents.

Directed and supervised an average of 20 agents for sales of Dish Networking with QUA responsibility for the site.

Coached agents to improve sales skills, abilities, and overcoming objections.

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