Collector Customer Service

SOFIA VANESSA NIETO

George West, TX *****

Cell: 361-***-****

*************@*****.***

Honest Cashier skilled in managing money, merchandising stock and assisting customers with locating desired items. Excellent oral and written communication, listening and time management skills with strong attention to detail and superior work ethic.

Hardworking and reliable worker with strong background in operating cash registers, stocking merchandise and keeping areas clean and neat. Highly organized, proactive and punctual. Operates well within team-oriented environments. 02/2013 to Current

SAFETY EYES OF AMERICS

Three Rivers, Texas

Dot Collector,CPR Instructor,Cashier

Remained calm, stayed professional and provided exceptional service on all calls, even when interacting with difficult individuals.

Assisted with purchases, locating items and signing up for rewards programs. Helped customers find specific products, answered questions and offered advice. Worked closely with front-end staff to assist customers and maintain satisfaction levels. Scanned customer purchases, supporting transactions to streamline sales process. Processed all sales transactions accurately and promptly to prevent long customer wait times. Trained new team members in cash register operation, stock procedures and customer service. Operated cash register, collected payments and provided accurate change. Implemented hands-on activities to practice CPR techniques and refine students' skills to prepare each for emergency situations.

Helped customers find specific products, answered questions and offered product advice. Taught complete requirements to help participants pass official CPR certification. Resolved issues with cash registers, card scanners and printers. Processed payments over phone and set up recurring drafts. Reached out to customer to pursue payments, remind of obligations and discuss default procedures. Observed company return policy when processing refunds, including inspecting merchandise for wear or damage. I am certified to do breath alco and drug testing we make sure we have there name written down correct on the chain of custody and we also do form fox on the iPad once we finish we print the forms. I also do fit testing we have to do a medical evaluation and then we start the fit test u have a few things the customers have to do in order to pass. Once is done we print the card and paper work. I have been a cpr instructor for about 5 years i train most of the oil field companies i give them a test then they perform cpr on the manakins.i also train in blood Bourne pathogen and H2S. I also do the Northern order for the store.

Provided excellent service and attention to customers when face-to-face or through phone conversations. Collaborated with others to discuss new [Type] opportunities. 06/2019 to 04/2020

ATLAS MINING COMPANY

Three River, Texas

Sand Lab Tech

Collected, labeled and stored lab samples according to laboratory specifications. Cleaned and sterilized lab area, tools and equipment. Recorded control values from technical instruments to maintain reliability and validity of test results. Every hour I would go get a sample of sand

Then i would measure make sure I got 100

Then i put in a shaker and wait 5 min

After that I would get the 30 pan and brush and see how much sand I got and measure wrote it down and continue with the remaining of pans

Once finish are total has to be 100 i keyed in and report to supervisor Try to keep my area clean by sweeping and clean counters and throwing the trash SUMMARY

EXPERIENCE

Payment processing

Collections regulatory guidelines

Cash drawer balancing

Specimen collector

Cpr instructor

Certified in fit testing/H2S/ Blood Bourne Pathogens HIGH SCHOOL DIPLOMA 1995

George West High School, George West, TX

SKILLS

EDUCATION AND TRAINING

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