Research Interviewer Customer Service

Mackenzie Taylor

***** ******* ***** #***

Farmington Hills, MI 48335

(248) 635- 2740

*********@*****.***

EXPERIENCE

Henry Ford Health System, Bloomfield Township - Clinic Service Representative

February 2021 - PRESENT

Under general supervision follows standard operating procedures for all patient registration activities including patient reception, face-to-face check in and check out, preregistration, insurance verification, cash collections, chart reconciliation and patient discharge. Actively contributes to an organizational culture committed to the highest degree of service excellence standards to all customer groups.

Judson Center, Royal Oak, Behavior Health Technician

March 2020 - February 2021

Provide direct line therapy to clients following all of the guidelines set forth in the treatment plan. Work 1:1 or in small groups to work on individualized skill acquisition objectives.Manages 2-3 client cases which include: summarizing data, maintaining a program book and materials, participating in treatment planning sessions, and maintaining a good rapport with parents of clients through weekly parent contacts. Appropriately manages challenging behaviors among clients using training and behavior plan provided.

Bath & Body Works. Troy, Cashier

July 2018 - Present

Process sales transactions. Calculate the cost of products or services and accept payments. Calculate and return change when required by the payment method and maintain adequate change denominations in the cash drawer and request additional change. Answer customer questions about products or services.

Market Research Interviewer

May 2019 - August 2019

Making outgoing phone calls to customers about their most recent customer service experience.

Cinnabon

July 2016 - January 2020

Leads Crew Members and directs all daily operations of the restaurant in the absence of the General Manager including supervising and training employees, opening and closing the store, ensuring all food preparation is complete, managing employee breaks and shift changes, and completing shift summary reports. • Motivates and coaches Crew Members, and assists in the training of new Crew Members.

EDUCATION

Hampton University, Hampton, VA - Bachelor of Arts

August 2016 - May 2020

A Bachelor of Science in psychology is an undergraduate degree that focuses on understanding human behavior, thought processes and interactions, such as perception, cognition and interpersonal relationships. In this program, you'll learn about neuroscience, memory, personality and more.

North Farmington High School, Farmington Hills, MI - Diploma

August 2012 - May 2016

SKILLS

Management

ABA Therapy

Customer Service

Retail

Behavioral Health

Receptionist

Cashier

AWARDS

First Aid and CPR Certification

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