Pine Bluff Customer Service
Resume:
Claudia E. Harris
Fort Wayne, IN 46825
260-***-**** – Cell
***********@*****.***
PROFESSIONAL EXPERIENCE
Fort Wayne Public Transportation Corp. /Citilink - Fort Wayne, IN
Operations Director - 2010-2021
Planned, assigned and monitored work tasks for optimum team efficiency. Worked closely with administration, both directly and with subordinate staff to ensure collective bargaining agreements were implemented and administered appropriately. Conducted grievance hearings. Reviewed rules, policies and procedures for accuracy and consistency. Directly organized, supervised and evaluated division administrative staff, participated in the selection process for new hires; recommended hires; planned, assigned and directed work; appraised performance; coached and counseled employees; addressed complaints and resolved problems; determined work procedures. Other duties as directed by the General Manager and/or the Board of Directors.
Special Services Manager – 2000-2010
Implemented knowledge and techniques to assist passengers requiring special mobility needs during transportation. Worked cooperatively with customer service staff. Exercised respect for co-workers and promoted teamwork. Resolved escalated customer service issues. Responded to and investigated passenger inquiries and complaints relating to routes, schedules, safety and driver/passenger relations.
EDUCATION
Arkansas State University – Jonesboro, Arkansas
University of Arkansas at Pine Bluff – Pine Bluff, Arkansas
Bachelor of Science in Business Administration
References available upon request
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