Customer Service Vernon
Resume:
Della Sasges
Quality focused Store Manager
Wetaskiwin, AB
adpr27@r.postjobfree.com
Adept at providing employees clear guidelines and targeted goals to drive sustained revenue growth, team efficiency and customer loyalty. Knowledgeable about recruiting, hiring and motivating qualified teams to meet and exceed objectives. Motivational leader, strategic planner and creative problem solver. Bakery Clerk
Safeway – Wetaskiwin, AB
November 2020 to Present
• Packaging and merchandising of freshly baked product.
• Taking and completing customer orders in a timely manner.
• Generating repeat business through exceptional customer service and responding to customer concerns with friendly and knowledgeable service.
Store Manager
Dollarama – Vegreville, AB
February 2016 to November 2019
• Met budget targets by controlling expenses and effectively managing employees for productivity and efficiency improvement.
• Enforced adherence to policies, standards and safety protocols.
• Resolved customer problems by investigating issues, answering questions and building rapport.
• Fostered a healthy team environment.
• Interviewed, hired, supervised and trained employees, and instituted mentoring program to develop skills, leadership and employee excellence.
• Exceeded specific team goals and resolved issues by partnering with staff to share and implement customer service initiatives.
• Implemented company merchandising plans to drive profitability, including, reorganizing sales floor, changing product layout to optimize customer flow and improve product visibility.
• Developed and optimized store schedules to meet expected coverage demands and maintain optimal service levels.
• Oversaw inventory tracking, management and physical inventory counts. DSD Receiver
Walmart – Vegreville, AB
August 2012 to Feburary 2016
• Inventoried product for all departments and addressed discrepancies to maintain record keeping validity.
• Performed inspections of shipment contents, verifying accuracy against invoices and manifests.
• Rectified problems such as damages and shortages by collaborating directly with vendor representatives.
• Power equipment trained for power Jack’s, power Stacker and Wave.
• Safety Team Leader
Assistant Manager
Wrap Zone Restaurant
April 2008 to June 2012
• Coached and mentored employees by delivering training, guidance and performance monitoring.
• Maintained positive work ethic and commitment to providing excellent service to improve operations efficiency and customer satisfaction.
• Initiated inventory control measures to manages and replenish stock, maintain costs and meet customer demands.
• Maintained daily record of all transactions including cash drawer counting and daily bank deposits.
Self Employed – Hair Design and Esthetics
May 2005 to April 2008 – Vernon, BC
• Generated repeat business through a dedicated commitment to providing quality customer service for clientele.
Education and Training
W.L. Seaton Secondary School – Vernon, BC
September 1990 to June 1995
Interior Academy of Hair and Esthetics – Vernon, BC February 2004 to April 2005
References available upon request
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