MORGAN BROWN

EDUCATION

Academy of Arts University, S.F, Ca

Film/Motion picture & Television

BFA Degree 2020

Merritt College Oakland, Ca

AA Degree 2011

SKILLS

Enthusiastic Customer Service Representative with over 5 years of experience in telephone and email customer service, including tech support and customer care. I am familiar with conflict resolution and always carry a positive attitude. I aim to obtain a position within your organization where I can utilize all of my skills, and grow professionally while striving towards a progressive career path.

WORK EXPERIENCE

PROFESSIONAL OBJECTIVE

Lead Teacher

Kids’ Country; San Ramon, Ca — 2/2020 - Present

Providing care and assistance with distance learning.

Additional Duties include:

•Data Entry, answering phone, troubleshoot computer issues

•Preparing snack and activities for students, cleaning classroom

•Curriculum Planning

Technical Support Representative

Central Payment; San Rafael, Ca — 6/2017 - 8/2018

Inbound/outbound call center providing troubleshooting support for credit card

terminals via telephone and email.

Additional Duties include:

•Data Entry

•Complete Order Forms

Customer Service Representative

Yapstone Inc.; Walnut Creek, Ca – 6/2012 - 3/2017

Inbound call center providing service to renters, property managers, and home

owners assisting with account management and collecting payments.

Additional Duties include:

•Data Entry, Research

•Zen desk ticket system

•Some Troubleshooting

•Problem Solving

Head Sound Engineer,

Praise Fellowship Christian Church; Oakland, Ca – 3/2009 - Present

Operating sound system for all church related services and events.

Additional Duties include:

•Preforming thorough sound checks before all services/events

•Microphone placement on Speaker/s

•Troubleshooting

•Mixing and recording all church services

•Problem Solving

Verbal/ Written Communication

Self Motivated

Team Work/ Personable

Problem Solving

Microsoft Office

Mac & PC Computer Systems

Task Oriented

Active Listening

Multi-tasking

Critical Thinking/ Analytical

Attention to Detail

Contact this candidate