Service Representative Customer

Customer Service Representative

IMMACULATE MOTSI

Waterbury, 06704 518-***-**** **********.***@*****.***

Dedicated customer service representative motivated to maintain customer satisfaction and contribute to company success. Proven ability to establish rapport with clients and exceed sales quotas. Reliable and driven, with strong time management and prioritization abilities. Productive relationship builder, excel at listening to customer needs, articulating product benefits and creating solutions that provide value to the customer. Highly professional-dependable, reliable and able to perform duties with minimal supervision.

Experience

ABC Company, Westport

Customer Service Representative

March 2018 – Present

●Respond to telephone inquiries, providing quality service to customers and associates inquiring about the availability of products or status of orders

●Listen attentively to caller needs to ensure a positive customer

●Access electronic and paper cataloging systems to look up product information and availability

●Strive for quick complaint resolution; commended by supervisor for the ability to resolve problems on the first call and avoid escalation of issues

●Excel within a service-oriented company, demonstrating a talent for effectively with customers from diverse background

Hikers Insurance

Plantsville, CT

Customer Service Representative

Feb 2015 – 2018

●Promptly responded to general inquiries from members, staff and clients via telephone, mail, e-mail and fax

●Ensured customers were satisfied with every part of the flooring experience, from initial greeting through order completion

●Recommended solutions within customer budgets and proactively followed up with all leads

●Maintaining the concentration and focus in order to meet performance goals

●Performing data entry on tracking systems for recording call notes, questions and suggestions

Skills

●Proficient in Microsoft Word, Excel and PowerPoint

●Quick learning ability

●Ability to multitask and communicate clearly and effectively

●Problem solving and customer relations

●Time management

Education

●Master of

Networking

Engineering

Torque IT, RSA

●High school diploma

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