Administrative Assistant Customer Service

SHREYA TRIVEDI

416-***-**** ***********@*****.***

OFFICE ADMINISTRATOR ~ CUSTOMER SERVICE REPRESENTATIVE

Office Administration & Customer Care Professional brings forward over 2 years of experience working in the Retail Industry supporting Teams/Departments with targeted goals. Expert knowledge and experience with Office Operations, and Vendor/Supplies Management. Possesses high attention to detail, accuracy, and time efficiency by implementing creative solutions to help day-to-day office operations. Experienced with computer databases/software programs. Focused on building and maintaining positive customer relations and supporting team members.

Excellence in Customer Care Best Practices

Expert Typing Ability; Accuracy & WPM

Implements Effective Business Flow Processes

Possesses Strong Work Ethics & Values

Passionate about Helping & Supporting Others

Positive Team Player & Project Collaborator

Talented in Customer Needs Analysis & Sales

Exudes Professionalism & Phone Etiquette

Strength in Data Entry/Database Maintenance

Honest, Dependable & Reliable Employee

SUMMARY OF SKILLS

Hardworking and Reliable Office and Administrative Assistant with experience performing various data entry and reception duties in an office environment

Possesses good written and communication skills with excellent spelling and grammar

Organized and reliable; works well independently and as part of a dynamic team

Excellent prioritization and time management skills; ensures all tasks are completed within set deadlines

Strong computer skills; proficient in MS Word, Excel (Advanced proficiency), and Outlook with accurate typing skills at 65 wpm

Flexible availability; able to work various shifts as required

WORK EXPERIENCE

Cashier & Customer Service Representative, Shoppers Drug Mart, Toronto, ON (2550 Finch west) 02/2020 – 10/2020

Cashier & Customer Service Representative, Shoppers Drug Mart, Toronto, ON (1881 sheets of steel west) 04/2019 – 09/2019

Positively greeted all customers with a warm, friendly demeanor

Maintained a neat and organized checkout area and performed transactions through debit, credit, and cash while asking for PC Optimum card

Accurately scanned or entered product data and documented receipts for cash and coupons, lottery, and PC Optimum

Answered inquiries regarding the location of products, rain-checks, and refunds

Assisted on the sales floor by stocking shelves, facing/labeling products, and advised the manager of out of stock items

Administrative Assistant, Ascent Computer Education, India 02/2014 – 02/2016

Greeted students in a friendly, professional manner upon arrival and responded to any inquiries

Operated standard office equipment such as printers, fax machines, and phones to ensure smooth operation of the office

Worked with MS Word, Excel, and PowerPoint to ensure information was accurate and organized appropriately

Minimized backlog by managing the database daily and resolved any discrepancies

EDUCATION & TRAINING

Customer Service & AODA PATH Employment Services, Toronto, ON

2021

First Aid & CPR First Aid Care, Toronto, ON

2021

WHMIS & Conflict Resolution Training Act First Safety, Toronto, ON

2021

Customer Service Excellence Training – OTEC, Etobicoke ON 2019

Software Development Training- Agile Academy 2017

PHP Training Certificate - Information Technology Centre 2016

Android Training Certificate - Information Technology Centre 2016

Computer Basics Training Certificate – Ascent Computer Education 2012

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