Customer Service Inbound Call

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customer service Copy.pdf

Brenda Liday

PO Box 40942

Eugene OR 97404 +541-***-**** + ******.*****@*****.***

» Objective

To have a long term relationship with a local company that plans on being here. To be able to satisfy my need to

deliver excellent customer service and promote loyalty to the company and products. To be allowed to grow

within the company to reach my full potential.

Education

Churchill High School, Eugene OR

Graduated General, 1974 - 1977

Lane community college, Eugene OR

No degree Studied Office/ administration., 1979 - 1981

» Skills

© Computer, office equipment, phones, software relating to business and customer service.

»

Work Experience

FirstSource, Eugene OR

Customer Service Supervisor, April 2015 - Present

Manage a team of 14 including coaching, mentoring, training, reporting, deliver success plans, corrective actions,

committees.

Sykes, Eugene OR

Customer Service/Sales, July 2014 - April 2015

Incoming call center, customer service and sales for telecommunications client.

Enterprise Rent-a-Car, Eugene OR

Customer Service Reservations, 2010 - 2014

Inbound call center managing reservations for the USA and Canada.

Semperian GMAC, Eugene OR

Customer Service Supervisor, 2006 - 2010

Managing a team of up to 14. Coaching, training, hiring, corrective actions, notary, escalations, reports, research

contracts,

Best Software, Eugene OR

Customer Service Team Lead, 2003 - 2006

Inbound call center, order, returns, minor troubleshooting, head of pirated software department, rebates, mentoring

new hires, training.

AAA Of California, Elk Grove CA

Customer Service Agent, 2001 - 2003

Inbound call center: Selling memberships, determining location to dispatch help, insurance, travel planning.

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