Monica Reynolds
New York City, NY, *****
****************@*****.***
CAREER OBJECTIVE
Hard-working professional with extensive experience and a proven knowledge of back office operations, customer service, and executive support. Aiming to leverage my skills to successfully fill the role within your organization.
EXPERIENCE
Journeys Unlimited Christian Tours New York, NY
Travel and Tour Director 2010 - 2020
Plan tour itineraries, applying knowledge of travel routes and destination sites.
Resolve any problems with itineraries, service, or accommodations.
Sell travel packages.
Arrange for tour or expedition details such as accommodations, transportation, equipment, and the availability of medical personnel.
Evaluate services received on the tour, and report findings to tour organizers.
Lead individuals or groups to tour site locations and describe points of interest.
Pay bills and record checks issued.
Attend to special needs of tour participants.
Give advice on sightseeing and shopping.
Provide tourists with assistance in obtaining permits and documents such as visas, passports, and health certificates, and in converting currency.
Uncommon Charter Schools Brooklyn, NY
School Administrative Manager - Contractor 2005 - 2020
Operate office equipment such as fax machines, copiers, and phone systems, and use computers for spreadsheet, word processing, database management, and other applications.
Answer telephones and give information to callers, take messages, or transfer calls to appropriate individuals.
Greet visitors or callers and handle their inquiries or direct them to the appropriate persons according to their needs.
Set up and maintain paper and electronic filing systems for records, correspondence, and other material.
Locate and attach appropriate files to incoming correspondence requiring replies.
Open, read, route, and distribute incoming mail or other materials and answer routine letters.
Complete forms in accordance with school procedures.
Review work done by school personnel to check for correct spelling and grammar, ensure that company format policies are followed, and recommend revisions.
Maintain scheduling and event calendars for school staff.
Schedule and confirm appointments for school personnel.
Manage projects or contribute to committee or team work.
Coordinate conferences and meetings.
Van Nest Assembly of God Church New York, NY
Outreach Director/Executive Assistant 2010 - 2014
Direct or coordinate the supportive services to assist the Senior Pastor.
Prepare and review operational reports and schedules to ensure accuracy and efficiency.
Set goals and deadlines for the church in accordance with the needs of the Senior Pastor.
Analyze internal processes and recommend and implement procedural or policy changes to improve operations.
Plan, administer and control budgets for contracts, equipment and supplies.
Monitor the facility to ensure that it remains safe, secure, and well-maintained.
Answer telephones and give information to callers, take messages, or transfer calls to appropriate individuals.
Greet visitors or callers and handle their inquiries or direct them to the appropriate persons according to their needs.
Train and supervise religious education instructional staff.
Develop or direct study courses or religious education programs within congregations.
Select appropriate curricula or class structures for educational programs.
Analyze member participation or changes in congregational emphasis to determine needs for religious education.
Collaborate with other ministry members to establish goals and objectives for religious education programs or to develop ways to encourage program participation.
Schedule special events such as camps, conferences, meetings, seminars, or retreats.
Confer with clergy members, congregational officials, or congregational organizations to encourage support of or participation in religious education activities.
Attend workshops, seminars, or conferences to obtain program ideas, information, or resources.
Contractor Employment New York, NY
1994 - 2005
Worked with local businesses to assist in their marketing strategies.
Assisted local businesses in increasing their financial growth by focusing on diversity and inclusion with their product approach.
Strategically helped business owners collaborate with other business owners to assist them in rooting their community development.
EDUCATION AND VOLUNTEER WORK
INTERBORO COLLEGE New York City, NY
Associate in Business Marketing
LIBERTY UNIVERSITY Lynchburg, VA
Completed coursework towards Bachelor of Science (B.S.) Christian Ministry
Taught English to ESL students from Taiwan and China.
Taught Sunday school to grade school children as well as high school and college students.
Served as a group leader within church life groups.
Active volunteer with Young Life Group.
Serve on the Bank of America advisory board.
Served in the church community café.
ADDITIONAL SKILLS
Customer Focus
Focused Teacher
Adaptability
Change Management
Excellent Communication Skills
Leadership
Management Skills
Systems & Procedures
Time Management
REFERENCES
References available upon request