Taralyn Greene (nee Garcia)

Chandler, AZ ***** * Cell: 480-***-**** * adpqkr@r.postjobfree.com

Summary

Positive professional with 10 years of exemplary Administrative Clerical experience in: Office management, Administrative Assistant: Dental, Behavioral Health, and Chiropractic, Corporate Training, Retail Sales, and Banking. Eligible for AZ Fingerprint Clearance card (recently expired) Skills

Excellent Customer service skills

High volume multi line telephones

Ability to multitask and prioritize

Learn quickly; willing to take on new

challenges

Strong attention to detail

Problem resolution and de-escalation

Self-starter who works well

independently

Successful in fast-paced, ever-changing

business environments.

Effective Time management

Proficient in Microsoft Office

Adaptive team player

Outstanding communicator, both orally

and written

Experience

Chiropractic Front Office Administrator 11/12/19 - present - Great Choice Chiropractic – Chandler, AZ

Treatment Plan Financial explanation

Verifying & processing Insurance

Schedule appointments

Financial Collection

Appointment Front Desk check in and check out

Monitor Auto Injury/Workers Comp collections

Administrative Office Manager 03/16-10/19 - SAGE Counseling - Mesa, AZ

Supervised 20 administrative staff, located in 6 offices in Maricopa County.

Conducted performance evaluations to monitor progress & productivity, recommend promotions, corrective, or disciplinary actions.

Overseen administrative support for several Court contracts.

Interviewed & hired staff. Introduced a higher level of pre-screening requirement.

Planned & executed successful staff meetings, lunches & training events.

Compiled monthly reports for Quality Improvement: Case Management, Telephone Inbound/Outbound calls, and Timely Outreach.

Distributed company email for updates to all departments of new developments.

Provided clerical support to clinical staff and schedules.

Developed and documented office procedures, using updated SOPs to provide thorough and comprehensive training for all admin staff.

Senior Administrative Program Assistant 04/13 - 02/16 - SAGE Counseling - Mesa, AZ

Oversaw caseload of 250-300 patients; scheduled appointments, monitored attendance to services, collected past due balances.

Responsible for Judicial Diversion contracts. Created monthly case management reports. Coordinated and monitored out of state treatment, communicated to the court/Prosecutor’s office in timely manner.

Provided outreach to patients via phone, mail, and email.

Used facility EMR system to create and update patient records.

Patient appointments check in, collection of co-pays.

Answered high volume phone calls on multi-line phone system

Prevented scheduling errors by demonstrating strong attention to detail. Corporate Trainer 1/09- 10/12 -University of Phoenix/ACS - Tempe, AZ

Facilitated new staff training classes, up to 30 members lasting 6-8 weeks.

Designed training instructional materials.

Executed annual department training in groups up to 50 staff.

Administered assessments after training; provided leaders with feedback. Student Loan Specialist 2/07-12/08 - Accredited Computer Systems (ACS) Tempe, AZ

Processed Pre-Certification SAR C-codes on FAFSA Loan Application.

Knowledge of Government documents: for DHS, SSA, IRS, NSLDS, VA, DOD, & SSS.

Completed daily quota of processed files with accuracy and speed. Subject to monthly quality assurance checks with high-rate status.

Beauty Consultant 04/07-06/17 – Walgreens – Chandler, AZ

Part-time Customer Service position in Cosmetics Department

Assisting customers with product purchases and demonstrating product knowledge Dental Front Office Administrator 11/1992 – 12/1994 - Dr. Robert Rice - Lethbridge, AB, Canada

Scheduling, managing telephone and walk in patients, appointment reminder phone calls, checking in patients, collecting payments, billing, outreaching to inactive patients. Dental Assistant/ Front Office Assistant - 09/1990- 1991 - Dr. David Lowry - Foremost, AB, Canada

Front end responsibilities: patient check in, payment collection, telephone, scheduling appointments, insurance billing, filing patient files, bank deposit, assist with month end. Dental Assistant/ Front Office Assistant -Bow Valley Dental – 05/1989 -07/1990 - Dr. PK. Naidoo - Calgary, CAN Education and Training

Advanced Careers Institute: Dental Assistant/Front Office Administrative Certificate -1989 - Provo, UT

Raymond High School: Advanced High School Diploma -1987-Raymond, Alberta, Canada

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