William Jenkins

424-***-****

adpqj9@r.postjobfree.com

www.linkedin.com/in/wajenkin

US Citizen

Summary

Test Domains: Functional, Automation, Regression, Compatibility, Competitive, Scalability, Performance, Persistence, Usability, Beta, Int'l/Localization (I18N & L10N), Black-box, White-box

Software/Platforms: Perforce, Siebel, Notes, Exchange/Outlook, Project, Ghost, VMWare, TOAD, Oracle11i, CaliberRM, Crosspoint, Rally, C/C++, HTML, XML, SQL, PL/SQL, Windows Vista/XP/2000/ME/98/95/3.1/2003 Server/NT/10, NetWare, Linux, Mac, OS/2, TCP/IP/UDP, Wireshark, Python

10 years Information Technology (IT) Professional experience

8 years Quality Assurance (QA) experience

8 years International & Offshore experience

6 years hands-on Management experience

4.5 years Datacenter/Server Administration experience

1.5 years Help-Desk & Network Administration experience

Project Management and Scheduling

Employee Performance Management

SDLC, Waterfall, and Agile Methodologies

Goal-oriented team player

EXPERIENCE

07/2021-07/2021

Ultimate Staffing - Oxnard, CA

Help desk client support

●Provide supportive services to the IT department for the return of 2,000 workers from COVID

●Troubleshooted and resolved issues employees had with thin clients

07/2019-08/2020

The Discovery House Treatment Center - Reseda, CA

Support Staff

●Provide supportive services to patients, counselors, nurses and other staff in the Residential Unit

●Help staff with general computer and networking questions

10/2016-12/2016

Tarzana Treatment Centers - Tarzana, CA

Outpatient Technician

●Provide supportive services to patients, counselors, nurses and other staff in the Outpatient Department

●Help staff with general computer and networking questions

11/2013-07/2014

Dealer Services – Chatsworth, CA

Telemarketer

●Call Center environment performing telemarketing and phone sales for automotive extended warranty services. Platforms used include VICIdial and Avaya

01/2013-08/2013

Traffic Management Inc. – Ventura, CA

Traffic Controller

●Drove company vehicles and setup traffic control closures with cones, signs, barricades, Flashing Arrow Signs, Light Towers, etc. on job sites per Federal MUTCD guidelines

●Flagging of traffic to ensure safe work zone for TMI customers, TMI employees, and the public

●Completing required paperwork, receipts, and time-sheets on or before mandatory deadlines

01/2008-05/2008

Yahoo! - Burbank, CA

QA Engineer

●Designed, implemented, executed, and maintained test plans, test cases, and test tools on the next generation Yahoo! advertising grid platform using C++ and Red Hat Linux.

10/2004-12/2005

Symantec – Santa Monica, CA

QA Manager - Norton Internet Security

●Directed testing effort for Norton Internet Security product line with revenues in excess of $500 million annually and a staff of 22 direct reports.

●Successfully managed 5 concurrent projects within budget while maintaining high quality standards and achieving all milestones on time or ahead of schedule.

●Improved Consumer Division QA process by implementing skills learned in the Enterprise Division. These include code coverage analysis, risk-based testing, security vulnerability checks, and writing test tools & automation tests to improve efficiency.

●Developed and maintained relationships with major OEM vendors such as Dell, HP, Toshiba, SONY, and Cisco-Linksys.

11/2002-10/2004

Symantec - Santa Monica, CA

QA Manager – Enterprise Security & Licensing Technologies

●Directed testing effort for Enterprise Security product line with revenues in excess of $600 million annually and a staff of 16 direct reports.

●Directed testing effort for high-volume/high-transaction/24x7/scalable systems. Symantec Online Store (symantecstore.com), weekly Firewall Application & AntiSpam signatures, patches, critical customer fixes and security vulnerabilities, and Licensing & Pricing data in Oracle 11i. Worked directly with IT and partners, Digital River & NaviSite, to enforce and update SLAs.

●Increased product SKU processing time by 300% using automation. Delivery time went from 6 days to 2 days.

●Created QA Career Path Matrix used for employee career development which was adopted by HR as standard guidelines for engineering departments across the organization.

12/2000-11/2002

Symantec - Santa Monica, CA

QA Supervisor – Enterprise Security

●Directed testing effort for Enterprise Security product line and sub-projects with revenues in excess of $600 million annually and a staff of 6 direct reports.

●Defined, developed, maintained, and executed on, project schedules, QA plans, test cases, and processes.

09/1997-12/2000

Symantec - Santa Monica, CA

Sr. QA Analyst

●Defined, developed, maintained, and executed test plans and test cases on Enterprise and Consumer product lines for the following testing domains: Functional, Automation, Regression, Compatibility, Scalability, Performance, Persistence, Usability, Beta, Internationalization/Localization (I18N & L10N), Black-box, White-box.

●Defined, developed, maintained Enterprise Lab and Virtual Machine Environments.

03/1996-09/1999

Hitachi Imaging Solutions/Dataproducts - Simi Valley, CA

Systems Operator

●Performed nightly job processing and tape backups on network file servers in the Datacenter.

●Maintained inventory of on and off-site tape backups and was required to be on-call 24x7 for Datacenter issues.

06/1997-09/1997

QualityLogic - Moorpark, CA

Network Systems Administrator

●Diagnosed hardware, software, network, and server problems in a 60+ user LAN running Windows NT 3.51 & 4.0.

●Upgraded and repaired computers and installed operating systems and applications.

●Mapped and planned the physical network topology for an upgrade from category 3 to category 5 cabling.

01/1996-01/1997

Rockwell Science Center - Thousand Oaks, CA

PC/LAN Analyst

●Diagnosed hardware, software, network, server, and remote access problems in a multi-platform environment.

●Trained users on the operation of desktop computers, laptops, and peripherals.

EDUCATION

2014-Present

Los Angeles Pierce College

●Associate of Arts Degree in Addiction Studies – GPA 3.64

●Pursuing an Associate of Science Degree in Networking, Cloud, Cybersecurity

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