Clinical Coordinator
Resume:
Tiara Prioleau
Clinical Coordinator - Dominion Plastic Surgery
Upper Marlboro, MD 20772
***********@*******.***
Enthusiastic, energetic and detail-oriented individual with administrative, customer service, optical and medical office experience. Ability to learn quickly and adapt easily to change. Expertise with social media marketing, cash handling, community involvement and written and oral communication. Ability to face challenges and work under pressure and deadlines. Skills and Proficiencies
● Customer Service
● Filing and Data Archiving
● Front Office Operations
● Genova Diagnostics (GDx) Glaucoma Testing
● Interdepartmental Coordination
● Microsoft Office (Word, Publisher, Excel, PowerPoint)
● Office Mate Software
● Planning and Scheduling
● POS and Enterprise Reporting Systems
● Record Management
● Social Media Marketing
● Visual Fields
● Medical Record Specialist
● Written and Oral Communication
Work Experience
Patient Care Coordinator
Me Hand Therapy LLC - Falls Church, VA
June 2019 to Present
• Effectively multi-tasked shifting back and forth between two or more activities at a time
• Developed and maintained business relationships with providers' offices
• Completed multiple high priority projects before deadline
• Provided superior customer service for incoming and outgoing telephone calls to or from members, providers, employer groups and other persons deemed necessary by management
• Documented all outcomes by maintaining records, reports and statistics as required
• Processes enrollment forms upon notification
• Processes medical record request
• Verify medical, auto, and workers compensation insurance
• Process financial reports by posting checks and payments from insurance companies and patients Clinical Coordinator
Dominion Plastic Surgery - Falls Church, VA
October 2017 to Present
Overseeing admissions and discharges, allocating hospital resources, providing support to medical staff, and assigning patients to the appropriate practitioners.
● Effectively multi-tasked shifting back and forth between two or more activities at a time
● Developed and maintained business relationships with providers' offices
● Completed multiple high priority projects before deadline
● Provided superior customer service for incoming and outgoing telephone calls to or from members, providers, employer groups and other persons deemed necessary by management
● Documented all outcomes by maintaining records, reports and statistics as required
● Processes enrollment forms upon notification
● Processes medical record request
● Verify medical, auto, and workers compensation insurance Patient Coordinator/Technician
Visual Eyes - Clinton, MD
March 2015 to October 2017
Manage front desk operations through exceptional customer satisfaction. Duties include, but are not limited to, maintain email database and schedule patient appointments, answer telephone calls, scan patient records to ECR Vault, and data entry
● Perform visual fields and Genova Diagnostics Glaucoma testing for patients
● Authorize and maintain customer insurance data
● Prepare invoices and daily reports for Corporate Office approval Service Desk Associate
KMart - Clinton, MD
June 2014 to March 2015
Opened and closed the front store for daily operation
● Processed customer returns; Assisted customers with checkout needs when necessary
● Managed online customer layaway needs
● Followed store policies and procedures for proper refund and exchange transactions
● Operated and maintained store lottery machine, which included the selling and cashing out of tickets Patient Coordinator
My Eye Dr., Incorporated - Oxon Hill, MD
August 2010 to August 2012
Ensured customer satisfaction by answering telephones, scheduling patient appointments and filing patient information according to company standards; exceeded customer expectations by communicating patient needs effectively and efficiently
● Executed preliminary testing for patients and initiated training in the contact lens area
● Audited insurance claims through Enterprise computer systems
● Facilitated and rescheduled "no-show" appointments; Verified insurance eligibility for applicable patients
● Prepared invoices and daily sales summary reports to submit to Corporate Office
● Maintained the cleanliness of the front office and store at all times Optical Technician/Receptionist
JC Penney Optical
October 2007 to April 2009
Managed front office operations by assisting in the production of different types of lenses based the specifications indicated on the prescriptions
● Ensured daily operations functioned efficiently, including, but not limited to, operating the cash register and ensuring cash till was accurate at the end of the day, answering phone calls and assisted customers with questions and concerns
● Closed and balanced POS software programming at the end of the day by completing daily deposit
● Maintained the organization and cleanliness of the store and front office Customer Service Representative/Cashier
Giant Food and Pharmacy
July 2006 to November 2006
Operated cash register, rung up customer purchases and scanned coupons; made sure cash till was accurate at the end of the shift
● Ensured customer satisfaction by assisting customers with final purchases and answered questions regarding services, products and store policies
● Returned perishable items to their correct location; stocked shelves on designated truck days
● Maintained organization and cleanliness of the store by restocking shelves and store end caps, sweeping
Education
Diploma
Ballou STAY Senior High School - Washington, DC
February 2013
Certification in Medical Assistant
Med Tech College - Washington, DC
Skills
• Records Management
• Workers' Compensation
• Medical Office Experience
• Medical Scheduling
• Insurance Verification
• Medical Records
• EMR Systems
• Patient Care
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