HAFIZ MUHAMMAD ABDUL MUNIM SIDDIQUI

Address : House # R-1478 1st floor Block # 15 f.b.area karachi

Mobile No : +923**-*******

DOB : 24th/10/1992

Email : adpq6e@r.postjobfree.com

Languages : ENGLISH, URDU

Profile Summary:

PROFESSIONAL EXPERIENCE

Leveraging on my strengths and interests, I wish to work in a company where I will get an opportunity to challenge my skills, there by contributing to over all growth of the organization.

Albaraka Bank ( Pakistan ) Limited.

Phone Banking Officer ( September 2018-- Present ) :

• Providing prompt services to the customers as Debit card activation/blocking.

• Maintain up to date knowledge of bank policies, account changes and upgrades.

• Resolve customer's financial/ Non-financial issues regarding internet Banking.

• ATM Monitoring and reporting to the relevant branches.

Faysal Bank Limited ( 02-jun2017 TO 14 september2018 )

CIC OFFICER ( Inbound unit)

• Handle customer inquires, billing payments and payment extension/services requests clam angry callers, repair trust, locate resources for problem resolution and designed best option solution United Bank Limited. ( UBL)

• WORKING AS TELESALES OFFICER. ( MAY 2015 TO OCT 2015)

• AS telesales Officer making Outbound calls by selling them Balance Transfer Facility. ( B.T.F)

• Providing details of the product over the phone.

ACADEMIC QUALIFICATION

BACHELORS: Bachelors of Commerce(B.COM) from University of Karachi final year (continue)

INTERMEDIATE: H.S.C Board of Intermediate Education Karachi Govt.Collage 2011(I.COM)

MATRIC: S.S.C Board of Secondary Education Karachi, Talent House Secondary School 2011(Science)

Hafiz-Ul-Quran: Iqra Rozatul Atfal – (2006) Hafiz-ul-Quran

TRAINING/COMPUTER SKILLS AND OTHER COURSE.

• 11th Nov 2012: Certificate, Computerized Accounting (Peach tree & Excel Advance), Computer Collegiate, Authorized Microsoft IT Academy .

• Excellent command on Office Automation (Updated: MS Office, PowerPoint and Excel).

• Handling in all Operating Systems (WIN XP, VISTA, WIN 7, MAC, WIN 8 & ANDROID )

UBL Learning and development:

• ATTENDED A WORKSHOP (Sales Over Telephone with Effective communication).

Statistical softwares for statistical analysis and econometric analysis:

• ATTENDED A WORKSHOP (Quantitative Analysis through SPS). - University of Karachi

Institude Of Management Accountant Pakistan Chapter:

• Workshop Participated In CMA(USA)Seminar from Institude Of Management Accountant

(Pakistan Chapter)