Active Directory Desk Analyst

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• Customer Service Brian C Williams

Summary of Qualifications

• Resourceful, motivated, and certified CompTIA professional.

• Offering skills in technical support, software, and hardware troubleshooting. • Seeking a position as a Help Desk Analyst.

Technical Skills

Operation Systems (Windows10 and Mac OSX

• Install, maintain, upgrade and troubleshoots PC’s, Laptops, printers, and other peripherals

• Virus Detection, Removal, and Prevention

• Active Directory

Home Office and Contract PC/Network Tech Mar 2014 - Aug 2019 Help Desk / Contractor

• Managed several home/remote office setups for individuals. End to end support for h/w and s/w, backups, and security, coordinating with company IT personnel when needed.

• Responsibilities setting up and resolving IT issues

• Resolved Microsoft office 365 technical issues and worked with an active directory. • Experience troubleshooting windows 7-10, troubleshooting, setting up SOHO • Networking (LAN/WAN, Conflict Resolution

Education

Bachelor’s in business administration Santa Fe, N.M., Dyson University – May 2005 Certifications

CompTIA A+ 6-23-2021

CompTIA Network+ 5-27-2008

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