VINCENT MATOS

** ***** **. #* **********, New York 10940 Cell Phone: 347/436-5048 adppw2@r.postjobfree.com

Professional Summary

Multiple years of experience providing professional services to residents, guests, visitors, and delivery personnel of diverse ethnic and cultural backgrounds. Responsibilities include a wide range of job functions in the hospitality industry to ensure that guests/residents receive the utmost assistance during their stay. Excellent service is provided to meet requirements of quality assurance expectations. A demonstrated ability to address guests/ residents or other customer needs in a professional manner. A positive working relationship is maintained at all times, as well as a high level of security to safeguard the property and guests/residents' personal safety.

Work Experience

The Brevard, 245 East 54th Street. New York, NY. 10022 From 10/1990 to 2021

The Brevard features 24/7 concierge services. Responsibilities for this position included:

Opening doors, welcoming and greeting tenants and other personnel in a courteous manner as they enter or leave the premises.

Ensuring building and resident safety by asking for appropriate identification of persons who are visiting or making deliveries.

Following all company policies and procedures.

Ensuring uniform and personal appearances are clean.

Maintaining confidentiality of proprietary information and protect company assets.

Reporting accidents, injuries, and unsafe work conditions and complete safety training and certifications. CPR and First Aid annual certifications are required.

Speaking with others using clear and professional language, preparing and reviewing written documents thoroughly, and answering the telephone appropriately.

Listening and responding appropriately to the concerns of residents and other individuals.

Welcoming and acknowledging all residents according to company standards, anticipate and address guests' special needs.

Assist individuals with special needs.

Assist resident with packages or luggage: opening doors, hailing a cab, as well as other needs they require.

Answering the lobby phone and responding to queries appropriately.

Announcing visitors to the proper resident.

Ensure that a clean and safe environment is maintained at all times.

Advest Inc. (Wall Street)

Temporary position. Merrill Lynch purchased Advest Inc. Perform office job functions in a full-service banking investment and brokerage firm.

Maintaining department files/records, both confidential and non-confidential.

Conducting research on an "as-needed basis".

Assisting in the preparation of assignments, initiatives, projects, and reports.

Ordering and distribute office supplies.

Processing incoming company mail and manage a large volume of office files.

Chemtex Inc. 500 Lexington Ave. New York 10017 From 1985 to 1990

Maintaining the daily operations of the mailroom in an engineering firm.

Keeping records about blueprints and engineering documents,

Sorting packages and group them into different categories for easy dispatch and safe handling during delivery.

Recording all mail received in a particular order to identify the date of receipt, where and to whom it was sent for easy identification.

Making office mail runs when scheduled to include supply deliveries.

Maintaining courier service trouble log and weekly inbound tally log.

Maintaining cleanliness of mailing equipment, making the necessary service calls.

Setting up conference rooms before meetings and clean up after sessions.

Education

Perth Amboy High School in New Jersey 1982 Grad.

Military US Navy: 1982 to 1985 Honorable Discharge

Received recognition awards, medals, citations, and letters of excellent performance.

Security Guard Training Certificate (2021)

On The Job Training Course for Security Guards (Satisfies the criteria recommended by the New York Security Guard Advisory Council)

17 North St. #3

Middletown, New York 10940

Cell Phone: 347/436-5048

Email: adppw2@r.postjobfree.com

Hiring Recruiter:

Attached is my resume for your consideration, which will provide information about my knowledge, skills, qualifications, and experience in the hospitality industry. I am confident that my customer care skills and hospitality experience will augment my position in your organization.

While employed at the Brevard Apartment Building in New York City, I provided services to guests and residents. The Brevard is one of Mid-town Manhattan's most well-known full services residential buildings. This high-rise building has 30 floors and over 450 units and features 24/7 concierge service. My experience in business was acquired through twenty years of hands-on daily job functions as the concierge. I am proud to say that during my employment, I was able to offer one of the highest levels of services required by visitors and residents.

I am a service-oriented person, attentive to the needs of the customer, and I maintain a positive attitude while performing my job. Often it is the helpfulness and customer service of the staff that brings people back. This is a quality that I possess that allowed me to be well respected in my interactions with residents.

I am eager to get back into the workforce. I am available to meet with you in person or by Zoom. I can be reached by cell phone at 347/436-5048. My email address is vincematos @gmail.com

Sincerely,

Vincent Matos

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